Applied to view a house, and got shortlisted for a viewing. Drove all the way out there and the estate agent no showed. They called me the minute I pulled up with excuses about having a problem with the key, and that we would have to reschedule - after I had already arrived to view the property. Totally unprofessional. I'm sick of having to rely on estate agents to get a roof over my head. They don't even have the courtesy to show up to a scheduled property viewing.
Reply from Webbers Estate Agents Bodmin: Thank you for taking the time to leave a review. We are genuinely sorry for the inconvenience and frustration caused on the day of the viewing.
Unfortunately, we were unable to access the property due to an unforeseen issue with the locks, which had been changed without our knowledge. As soon as this became apparent, our team immediately contacted the office so that all scheduled viewers could be notified, and arrangements could be made to prevent any further wasted journeys.
Although some viewers were already en route, our representative remained at the property to personally apologise to anyone who arrived and to provide assistance where possible. We fully appreciate that this situation was disappointing, particularly after making the effort to attend a scheduled appointment.
Please accept our apologies once again, and thank you for bringing this to our attention.
Best wishes,
Rick Huckle
Local Director, Webbers Bodmin
