Hello Rosie, thank you for your review. I am glad you had a positive experience renting through us. Many thanks, Sam at The Accommodation Bureau

Hi Sol, I’m sorry to read this. I can’t find any record of you being one of our customers, but I appreciate you may be a neighbour of a property we manage. We always carry out full referencing checks and take any concerns about tenants or behaviour very seriously. If there’s a specific issue you’d like me to look into, please email me directly at sam@theaccommodationbureau.com so I can understand the situation properly. There are also proper routes for reporting any neighbour issues, and we’re always happy to work with local residents and authorities where needed. As a small, family-run business, we do care deeply about the communities we work in, so I’m disappointed you felt the need to leave a review rather than contact us directly first. I look forward to hearing from you. Sam Whitehead - Operations Director

Hi Buddy, thank you for your feedback. We're really sorry to hear you’re disappointed. Due to very high levels of interest, we aren’t always able to offer viewings to everyone who enquires (we receive 50+ for some properties). We completely understand how frustrating this must be. If you are still looking to rent a property, please call us on 01208 78480 and we'll do our best to help you. Thanks for taking the time to leave feedback.

Dear 'D K29', Thank you for taking the time to leave a review. I am sorry you were not happy with your experience of looking for a property to rent. We currently have over 2000 people looking to rent. We have developed our team & systems so that every enquiry receives a prompt response. As you can imagine, we can't offer everyone a viewing that requests one and we understand that this can lead to disappointment. We are, however, always looking to improve our customer experience. However, I would like to defend my hard-working team. If you have passed our office and seen our team on Google maps, I can assure you they are not doing this for fun! I'm sure if you asked them, they wouldn't go on Google maps in their spare time for fun in any case. Your claim that we manipulate our reviews is disrespectful and totally unfounded. We are very proud of our positive reviews and work very hard to ensure our customers are happy. This led to us being named in the Best Estate Agent Guide 2023. If you wish to discuss any of the above, please contact us with your real name and we can arrange to have a chat. Sam @ The Accommodation Bureau