Hi Sol, I’m sorry to read this. I can’t find any record of you being one of our customers, but I appreciate you may be a neighbour of a property we manage. We always carry out full referencing checks and take any concerns about tenants or behaviour very seriously. If there’s a specific issue you’d like me to look into, please email me directly at sam@theaccommodationbureau.com so I can understand the situation properly. There are also proper routes for reporting any neighbour issues, and we’re always happy to work with local residents and authorities where needed. As a small, family-run business, we do care deeply about the communities we work in, so I’m disappointed you felt the need to leave a review rather than contact us directly first. I look forward to hearing from you. Sam Whitehead - Operations Director