So I tried to arrange a viewing, when I checked on the day of the viewing the website said unavailable.. So I tried to call to find out what was going on (and also emailed) I was hung up on multiple times and their staff were unhelpful to say the least. In my opinion If they can't arrange a simple viewing then they won't be able to manage their properties correctly.

Seems strange every 5 star review has only a single review in their history. Almost as if the account was made for this purpose alone... CJ hole has 'managed' two student properties I have lived in now. I'm sad to say the response time to emergencies, correspondance, communication within the company, and the records made of the issues we were having, has consistently been terrible. Despite the extended time needed to 'clean' the property, both houses have had rubbish/debri from the clean left in the back garden. In this house, we flagged this immediatly on entry and its taken over a month and a half to have it sorted. The worst part is that there was NO RECORD of this complaint on their systems. I have no idea how they have 15 years of experience, when despite the lovely estate agents, the negligence and lack of accountability takes the spotlight above all else. You will call one of them with a complaint/issue, and then have to explain it again to someone else there a week later, like it was never even listened to in the first place. The 1 star is because the agents are actually lovely. But the management of the company and clients is an abomination. By all mean buy from them as I'm sure they're keen to make the commision. But never, ever rent from them. Tennants are not taken seriously.

It seems as though the company's process is to make every interaction as long as it can be so that customers give up. I am still waiting on a deposit from a property that I moved out of in July. The response rate for any queries to the deposit is a joke. Perhaps I will get a response this way? Poor, poor service

"Wish there was a 0 star..."

In their defence, they were always polite and responded quickly when contacted. However, it is undeniable that they rip off students to maximise their profits at every opportunity... Viewed the property and then they cut off half our garden when we moved in for 'maintenance' but didn't touch it all year. The house was messy and in poor condition when we moved in. Tried to keep the majority of our deposit for damage that was there before we even moved in. The list goes on but I haven't got the time, WOULDN'T RECOMMEND!

Wish there was a 0 star

In their defence, they were always polite and responded quickly when contacted. However, it is undeniable that they rip off students to maximise their profits at every opportunity... Viewed the property and then they cut off half our garden when we moved in for 'maintenance' but didn't touch it all year. The house was messy and in poor condition when we moved in. Tried to keep the majority of our deposit for damage that was there before we even moved in. The list goes on but I haven't got the time, WOULDN'T RECOMMEND!

Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Absolutely appalling service. They treat themselves as the customer. Ask you to create a separate account with people you don't know because they "can't be bothered to accept payment from multiple accounts" for a shared contract. Allow you to move into a house which is absolutely filthy. Will never use again.

Terrible customer service. Avoid CJ Hole or at least this one is specific if you can.