Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.

They accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.

Be aware of what you're told on viewings. I was told that as part of the sale a fixture would be left at the property and to wait for the F&F form to come through to confirm that I wanted to keep it. I've since been told that the fixture has been removed and I should have made sure that it was stated on the sales memo. And of course they are now not taking any responsibility for the misinformation and have advised that a verbal agreement means nothing!

Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.

My daughter and her Uni friends have a rat infestation in their house. They are in the lounge, hall and kitchen. CJ Hole are not helping at all !! No mention of anyone helping them with the holes , getting rid of the rats let alone dissecting the house !! Has clearly been a problem before !! The money they charge from student and they can’t help them. Guess what …. Just tried to call them and surprise surprise no answer !!

My daughter and her Uni friends have a rat infestation in their house. They are in the lounge, hall and kitchen. CJ Hole are not helping at all !! No mention of anyone helping them with the holes , getting rid of the rats let alone dissecting the house !! Has clearly been a problem before !! The money they charge from student and they can’t help them. Guess what …. Just tried to call them and surprise surprise no answer !!

They accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.

Very very stressful experience. First of all they recommended a Solicitor that the buyer was already dealing with, so a lot of time was wasted and documents sent and were lost so we had to change as "Conflict of Interest" Told us Buyer was not in a chain but her property was being bought by a Developer , it all had to be finalised before 30 June due to Stamp duty. This was back at the beginning of March . Also not told that Buyer was interested in a fitting being left so sold the item . Each time we were supposed to exchange contracts a myriad of excuses were given .It eventually turned out that what I was told was a proceedable ,chain free buyer was not the case. On the third time of trying to exchange was then told that someone down the line did not have the funds and had not received their Mortgage Offer. Dreadful lack of service and communication and now need to start again.NegativeResponsiveness, Quality, Professionalism

Supporting racist

To begin with, we had no issues. We put our offer forward for renting a house and we got accepted. The referencing process was lengthy but everything came back clean. Then, one week before moving in, and just before receiving the contract to sign, the landlord decided to pull our offer. We thought that they changed their mind about renting out the house, but they refused to give any reason. The agency offered to help us find a replacement, but I had to do most of the chasing and barely got one set of houses. Silence afterwards. A couple of days later, we found out the house is reposted with CJ Hole. This made no sense. We are two guys trying to rent a house so we can continue our work in Bristol. I am not a British citizen, but I've been in the UK for the past 6 years. The landlord decided not to go with us without wanting to give any reason. That's when we realised they are either sexist, racist or homophobic. We've challenged the agency about it and they are still refusing to ask the landlord for a reason. They said these problems are very important for them but they continue to support the landlord by reposting their house. What about our expenses for prolonging our stay away from Bristol and the time lost in re-starting the search for a different house? How is this fair?