Seems strange every 5 star review has only a single review in their history. Almost as if the account was made for this purpose alone... CJ hole has 'managed' two student properties I have lived in now. I'm sad to say the response time to emergencies, correspondance, communication within the company, and the records made of the issues we were having, has consistently been terrible. Despite the extended time needed to 'clean' the property, both houses have had rubbish/debri from the clean left in the back garden. In this house, we flagged this immediatly on entry and its taken over a month and a half to have it sorted. The worst part is that there was NO RECORD of this complaint on their systems. I have no idea how they have 15 years of experience, when despite the lovely estate agents, the negligence and lack of accountability takes the spotlight above all else. You will call one of them with a complaint/issue, and then have to explain it again to someone else there a week later, like it was never even listened to in the first place. The 1 star is because the agents are actually lovely. But the management of the company and clients is an abomination. By all mean buy from them as I'm sure they're keen to make the commision. But never, ever rent from them. Tennants are not taken seriously.