Overall, we had a positive experience with White & Guard, and I want to call out the individual efforts of Claire and Peter, who were both genuinely helpful throughout the process. They were responsive, supportive, and made a noticeable difference during the more stressful stages of the sale. 5 stars to them. That said, there are a few areas where I think improvements could be made. The initial valuation and expectations set by the sales manager were overly optimistic, and in the end we had to reduce the price significantly in order to secure a buyer. For anyone selling in the future, I’d suggest taking the initial pricing guidance with a pinch of salt. Towards the end of the process, when things were time‑sensitive and I needed clarity on deposit figures, the agent we had been dealing with went on annual leave (no notice provided) and we referred back to a previous contact who unfortunately didn’t respond. Given how important & time sensitive that information was for the chain, it was a frustrating moment. Communication in general could have been stronger. As someone who works in a role where stakeholder engagement is vital, I did find it surprising how rarely phone calls were used. Sometimes a quick call would have resolved things far more efficiently than waiting on email replies. Despite these issues, White & Guard did perform well in securing the sale, and Claire and Peter’s support deserves recognition. However, the experience has left me questioning whether estate agents as a whole offer value for money in today’s market.