"Liars - Stay..."

Withheld pertinent information regarding a property purchase. Refused to acknowledge mistake, no apology and couldn't care less. Don't waste your time with this company. You have been warned.

"Quite possibly one of the..."

Quite possibly one of the worst estate agents I have ever had the misfortune of dealing with. Only interested in getting their commission and bonuses - not interested in the well-being of their tenants, or bothered about breaches of tenancy by their landlords. Their property management team is about as useful as a chocolate teapot. As a landlord myself, I know what level of customer care I expect from my agents and the service provided by Intercounty falls well short of this.

Very buyer centric agent wasted 10 weeks of our time

Didn't get to even view anything from this company as they were really unorganised, let me know about viewings being cancelled incredibly late, once was when I was on the train heading to the property. Trying to get any viewings just for one property was a lot harder then other estate agents I've dealt with. They seemed to have an issue with me being self employed even though my partner is employed full time. I asked multiple times for contact via email because of my job which they said they could do but continued to bombard me with calls and voicemails. I spoke to someone different each time I called back, who didn't seem to know what was going on. Once I informed them I had found somewhere with another estate agents they still continued to call me to see how everything was going which I felt was a bit odd, almost like they were checking up on me to see if anything would go wrong with this other estate agents. I ended up blocking the number because of the volume of unwanted calls I had. Kind of glad I didn't go with this company in the end. If you want unwanted calls all the time then by all means go with Intercounty but I wouldn't go back to them.

underhand and decietful morally unsound

Intercounty is only concerned

Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the firm - every single dealing I have had with them is just miserable. I have blacklisted them for six months as a result of their most recent incompetence.

"Intercounty is only concerned ..."

Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the firm - every single dealing I have had with them is just miserable. I have blacklisted them for six months as a result of their most recent incompetence.

"That said that if I hadn't..."

That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening to what I had to say, only wanting money. So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were taken over by Intercounty Estate Agents who wrote me a letter saying they took over and that was it. So autumn of 2014 my water boiler which indeed was some kind of state of the art machinery, started overheating and the overflow tank on top of it started overflowing, moment when I rang the agency, explaining the situation. They sent a guy who did something to it and said it was OK. Few months later the boiler started leaking from inside, every day more and more, my bathroom floor was flooding and the guys at the shop downstairs started complaining. I had to cut the water supply to the boiler, thus being left without hot water. Of course they didn't bother to send anyone to fix it until the guys from the charity shop rang them. So the guys who came to fix it eventually, about two weeks after I was left without hot water, came to the conclusion it was a pipe burst inside and the whole thing needed changing and it was to be ordered and that would take another two weeks. Ok,two more weeks without hot water. Lucky it was warm outside and I could take cold showers. Finally the new thing card and I had to stay at home, one day of holiday gone, to let the guys in to install the new boiler. Ok I thought, shit happens, no big deal. Apparently the water pressure was too big and they have installed a new water pressure regulator and assured me there weren't going to be anymore problems. By the way this guy was called Andy the famous plumber. So a few months pass and in January 2016 on a freezing cold night, I go to the toilet and I sit down and start playing with my phone, I heard a loud BANG and water gushing out in the cupboard where the boiler was. Of course I jump strait up and I open the cupboard door and I see that the hot water pipe connection had come loose and was spraying boiling water everywhere. On the floor a massive puddle of hot water flooding the bathroom. Of course I try to turn the valve off and it's stuck and I scald my hands in boiling water, I manage to close it half way and that makes it worst because is increasing the pressure and starts spraying even worse and finally, almost breaking my fingers I manage to stop it. Obviously by this time the bathroom is flooded, my hands are extremely sore and red, my phone is all wet but I consider myself lucky that I was there and I've managed to stop it so I'd didn't flood the whole building. I couldn't drive to work for the next 3 days as my hands were bandaged and my phone was dead. So I ring these guys from the agency again and they say they need to contact the landlord as the contractors that come to fix it are from the landlord and not from them and they said that they hope I have used the boiler according to the manufacturer's instructions. Of course I go mad realising that they want to blame me for a work poorly executed and this