Shit service they call you 5 times for viewing and when you reach the property, the Person tells you we have to reschedule and everything that’s not how it works I wasted my time. I took a day off went to see the House and their colleague telling me that they can’t show me the Property that’s not fair that’s not how it works not recommended at all

I never leave negative reviews however with Martin and Co Harborne I’ve had a horrible experience and they’re very unhelpful. My building flooded (no one’s fault) however, every time you call or email about the countless issue in relation (chipped and peeling floor boards, mould growing in the floor, skirting board displaced, water stains) the property managers are unavailable and the estates team do nothing to help. Do not recommend.

I had a mixed experience with this agency, mainly due to poor communication during the letting process. On one occasion, I attended a scheduled viewing and upon arrival I was not informed that the property had already been let. I travelled to the property, waited for over 20 minutes, and had to call the office, where I was told an email had supposedly been sent, although I did not receive it. On another viewing and subsequent application, I was asked to submit full details and was led to believe the property was still under consideration. However, after sending my application and a follow-up email, I did not receive any updates. I had to call the office myself to find out the status, at which point I was informed that the property had already been agreed. Overall, the lack of communication and timely updates made the process frustrating and unclear. Better coordination and clearer updates to applicants would greatly improve the experience.

I am extremely disappointed with the service provided by this letting agent who was my property manager. Throughout my tenancy, I repeatedly reported ongoing damp, mould, and leaks affecting multiple areas of the property. This included visible mould growth, water damage, and consistently high humidity levels. The agent was made aware that the humidity in the property was above 80%, and I provided evidence showing it reached as high as 92%. Despite this, the issue was not properly addressed and I was largely ignored. The agent was also aware that I was pregnant at the time, which made the situation even more concerning given the well-known health risks associated with damp and mould. Repairs were only initiated after we informed them we would be moving out, despite these issues being reported consistently over a period of more than five months. The agent is also aware that I experienced damage to personal belongings as a result of the damp and mould. Despite raising this, I received no support or meaningful response. I also had to continue paying rent, while staying with relatives as the damp and the mold got so bad, which financially impacted me and added additional unwanted stress. However, when we asked can we leave the tenancy early as the living conditions was bad, we was told we would have to pay a lot of money and would have to continue paying rent until new tenants moved in. I formally raised a complaint and requested an investigation into why this happened, including asking for a copy of the agent’s complaints procedure and what redress scheme they are registered to. This was sent on 26/04/2026, however over a week later I have received no response or acknowledgment. The lack of communication, failure to act on serious maintenance issues, and disregard for their own complaints process is very concerning. I would strongly advise others to document everything carefully, as my experience has been that issues are not handled in a timely or professional manner. I have chosen not to name the specific agent individual involved in this review, however the issues raised are accurate and supported by documented evidence. I am now seeking independent advice regarding this matter.

Avoid at all cost Failed to act on serious health and safety issues We experienced months of unresolved problems including a rat infestation, faulty ventilation and ongoing security failures. Despite repeated reports, communication was slow and ineffective—mostly “we’re chasing it” with no real action. Even our formal request to leave early due to health risks was delayed with no urgency. The conditions impacted our health, yet there was little accountability or meaningful response. Polite communication, but ultimately a stressful and unacceptable experience.

Zainab Khan is a complete nightmare. She is dishonest, disingenuous, shirks responsibility, blames tenants for everything to avoid doing any remedial work when necessary. She enjoys frustrating tenants and making their lives a misery. Do not go anywhere near a property is she is managing it. I promise you, it’s not worth it.

I rented with them for three years and it was a deeply unprofessional experience. They treat tenants with a total lack of respect and their communication is dismissive. Major issues included: Deposit Dispute: I have moved out, and they are now refusing to return my deposit. They are attempting to charge me for a full refurbishment of the property, despite the fact that I received it in an unclean state and returned it professionally cleaned (noted even by people during viewings). Communication: The staff—specifically Habiba—are unhelpful and rude. Whenever I raised an issue, I was simply told "we cannot help you" and directed to the Council or the DPS. Whether you are a tenant looking for a home or a landlord who wants your tenants treated like human beings, stay away from this agency. Save yourself the stress and the disrespect.

Worst agents you could go with in Birmingham, they're alright to deal with during the tenancy but when you try to move out, they bill you the most ridiculous cleaning fees imaginable for damages caused by previous tenancies, clearly being in the move in report. Avoid at all cost