Martin & Co feel like condensed capitalism in estate-agent form. Endless process, zero substance, and a remarkable ability to drain time while achieving nothing unless forced. It appears that random cosmetic works are prioritised while basic habitability issues drag on for months. As a tenant, it feels like contractors are sent out for arbitrary jobs while fundamental problems only move after repeated complaints and escalation. Basic clarity is avoided, simple questions are deflected, and everything is framed in a way that protects the agent rather than resolves the issue. The level of basic human decency shown to tenants is extremely low. If this is how tenants are treated, I’m sure landlords will be deeply cared about once tenants start avoiding the branch altogether. Any response to this review will almost certainly be the same filtered, meaningless boilerplate used in replies to complaints. That has been my experience throughout. If you have a serious issue, don’t waste time going back and forth. Go directly to the Ombudsman. That is the only thing that prompted any meaningful engagement.