We’ve been renting through them since August, and it’s been one problem after another. The property was handed over with an overgrown garden, inaccessible utility meters, and leftover furniture that took over two months to remove. It took them an entire month just to cut us a key for the back door — and that’s with a key-cutter literally next door to their office. When I raised these issues, I got nothing but deflection and contradictory excuses from the property manager, Jay Shergill. He seems to think his job is to sit in the middle and collect rent while avoiding all responsibility. They even tried to set us up to take the fall for the garden in our deposit — only admitting otherwise after I pressed them repeatedly. They’ll probably reply to this review with more lies or vague excuses, but tenants can’t respond on Google — not that it makes a difference, since they’ve never once managed to read a question and reply factually. If you value your sanity, don’t rent through Martin & Co Birmingham — they’re a perfect example of a letting agent who wants to collect money for doing absolutely nothing.