Awful experience so far. The leasing agent who showed us our property told us the garage was part of the agreement; however it was not. The property was in a horrific condition when we moved in and had not been cleaned properly. When the electric shower stopped working three days ago we filled out their online maintenance form, but did not hear from them until we called them today to chase up on it. They told us an electrician would come today around 5:30pm to fix it, then called at that time to let us know he would come no later than 6:30pm. He has not showed up and we are late for an engagement. Unacceptable and unprofessional customer service.
Reply from Martin & Co Birmingham Harborne: Hi Gloria, apologies about us not getting back to you quick enough about the problem with your shower. Unfortunately we had an issue with our online reporting system for a couple of days which meant we were not receiving the maintenance issues being logged by tenant over that period. Also I understand that the electrician eventually came at 7pm so he was 90 mins late, which isn't fair on you and I apologise for the inconvenience this caused you. I hope that moving forward everything goes more smoothly. If it doesn't for any reason then please call me directly and I will do all I can to sort it. Regards, Raj Bedi (Director)
