I do not rate Martin and Co highly at all. We attempted to sell our 3 bed semi detached house through them last year and found they were pushing it mainly to investors when it was an ideal purchase for first time buyers. After 16 weeks and no sale (during a period when houses around us were selling fast) we were disappointed and fed up especially as we kept getting phone calls telling us an offer was on the cards but yet one never came to fruition. We then went with Purple Bricks and sold in four days to first time buyers. Also, staff were not very helpful and there seemed to be someone different dealing with our sale every time we called them. Perhaps they are better geared up as a letting agent.
Reply from Martin & Co Birmingham Harborne: Dear Marianne, I'm sorry that you feel we didn't do a good job in selling your house. We had your property on the market for just under 10 weeks and had lots of interest with around 40 viewings. Although we had 3 offers a bit below the asking price, we couldn't achieve the price that you were hoping for. Having looked at the land registry you sold for £1,250 more than the highest offer we got for you. Unfortunately we just fell a little bit short in getting you the price that you wanted. At the time I took your feedback on board about there being too many different staff dealing with your property and as a result we now dedicate just one or two staff to oversee a sale so that each client has the same point of contact throughout. I do disagree with your comment that we are better geared up as a letting agent, as although we are well know for our very successful lettings department, it is our sales department that won "The Sunday Times & The Times" Midlands Estate Agency of the Year 2015 Silver Award. Thank you for your constructive feedback and I hope all is well in your new property. Regards, Raj Bedi
