Extremely Poor Service and Lack of Professionalism I submitted an application for a flat and completed all required checks three weeks before my confirmed move-in date. During that time, I repeatedly followed up with my coordinator, Josh Davies, asking for updates. His responses were dismissive and unhelpful, insisting that everything was fine and that there were “no issues,” despite my concerns and reminders that my current lease was ending. After chasing them continuously for three weeks, I was informed just two days before my move-in date that the property was not ready. I then contacted the branch directly and spoke with the manager, Oscar Huball. My experience with Oscar was incredibly disappointing. He claimed the previous tenants had moved out late, even though when I viewed the flat five weeks earlier, the wardrobes, fridge, cupboards, and bathroom were all completely empty — clearly unoccupied. When I asked why this issue had not been communicated sooner, Oscar’s response was, “I’m informing you now.” When I explained that I would effectively be left without accommodation due to the last-minute disclosure, he replied, “What do you want me to do?” Rather than offering solutions or taking accountability, Oscar was dismissive, unprofessional, and showed no willingness to help resolve the situation. The lack of communication and basic customer service from someone in a managerial role was astonishing. I will not be using this company again and will be reporting my experience to the Property Ombudsman and Trading Standards.