If I could give them 0 stars I could. We had agreed a letting with them and 2 weeks before they told us if we could move our moving date further 1 month. We said no as we had to evacuate our previous place at the next day of our moving and that place had a new let agreed for that date,which meant for our family to be homeless for a month which we couldn't agree as we have 2 little kids. Wa asked them for a temporary accommodation as it was their fault and they declined. After that, they started to show us different houses from that we had agreed and much more further from the other location.and kid's school. Some of them they were more expensive and even more dirty. They didn't help us at all at any point and they create a very difficult situation which was enormously stressful. We don't recommend them at all, as they are deal breakers and they might cause you loads of trouble and stress as they did to us.

I’m writing this as another tenant living at the same property, and I can confirm everything in the other review is accurate. Our experience with Martin & Co Birmingham has been consistently disappointing from the day we moved in. The house was handed over in what they must consider is a poor state given their desperation to have contractors come for almost entirely unnecessary cosmetic repairs, presumably so that they can get a commission — the garden was overgrown, the meters were not accessible, and old furniture was left for months despite repeated reminders - these issues they don’t care about apart from to speak out of both sides of their mouth: ““The garden would be on the inventory on how it was kept when you moved in so no to worry. Though, it is the tenants duty to maintain the garden so it does not overgrow.” - if that isn’t setting up the tenants deposit to be stolen, I don’t know what else it is. Communication has been one of the biggest issues. Getting even basic matters resolved has required constant chasing, and we’ve repeatedly been given conflicting explanations. The delay with getting a simple back-door key summed up the general lack of organisation and accountability. We’ve tried raising these concerns directly, but the responses have either been dismissive or just vague assurances that ‘the matter is being looked into’, with no real progress. It feels as though tenants are expected to tolerate anything while the agency avoids responsibility. When our stove broke we wrote an email with the following that was completely ignored : “So, is someone coming to fix it? A simple yes or no will do. Please don’t reply with your usual nonsense. Either you confirm that a qualified engineer will attend to repair the stove, or you confirm that you refuse to uphold your obligation under Clause 10.3.1 of the tenancy agreement. If it’s the latter, then you’re confirming in writing that you do not intend to maintain the property in a safe and functional state — and therefore cannot expect rent to be paid for one that isn’t.” I’m leaving this review because these problems are not isolated — they’ve affected our whole household. Hopefully it helps other renters, buyers and landlords make an informed decision before signing with this branch.

We are in our tenancy with Martin and Co. There service is really bad and the property manager is so rude especially Maria Khan who has been so uncoopertive with us the whole time. Even in emergency situations. I woould not recommend them at all.

dont bother you're wasting your time with this lot

We’ve been renting through them since August, and it’s been one problem after another. The property was handed over with an overgrown garden, inaccessible utility meters, and leftover furniture that took over two months to remove. It took them an entire month just to cut us a key for the back door — and that’s with a key-cutter literally next door to their office. When I raised these issues, I got nothing but deflection and contradictory excuses from the property manager, Jay Shergill. He seems to think his job is to sit in the middle and collect rent while avoiding all responsibility. They even tried to set us up to take the fall for the garden in our deposit — only admitting otherwise after I pressed them repeatedly. They’ll probably reply to this review with more lies or vague excuses, but tenants can’t respond on Google — not that it makes a difference, since they’ve never once managed to read a question and reply factually. If you value your sanity, don’t rent through Martin & Co Birmingham — they’re a perfect example of a letting agent who wants to collect money for doing absolutely nothing.

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

Horrible Services. Tried Twice but same experience.