I’m writing this as another tenant living at the same property, and I can confirm everything in the other review is accurate. Our experience with Martin & Co Birmingham has been consistently disappointing from the day we moved in. The house was handed over in what they must consider is a poor state given their desperation to have contractors come for almost entirely unnecessary cosmetic repairs, presumably so that they can get a commission — the garden was overgrown, the meters were not accessible, and old furniture was left for months despite repeated reminders - these issues they don’t care about apart from to speak out of both sides of their mouth: ““The garden would be on the inventory on how it was kept when you moved in so no to worry. Though, it is the tenants duty to maintain the garden so it does not overgrow.” - if that isn’t setting up the tenants deposit to be stolen, I don’t know what else it is. Communication has been one of the biggest issues. Getting even basic matters resolved has required constant chasing, and we’ve repeatedly been given conflicting explanations. The delay with getting a simple back-door key summed up the general lack of organisation and accountability. We’ve tried raising these concerns directly, but the responses have either been dismissive or just vague assurances that ‘the matter is being looked into’, with no real progress. It feels as though tenants are expected to tolerate anything while the agency avoids responsibility. When our stove broke we wrote an email with the following that was completely ignored : “So, is someone coming to fix it? A simple yes or no will do. Please don’t reply with your usual nonsense. Either you confirm that a qualified engineer will attend to repair the stove, or you confirm that you refuse to uphold your obligation under Clause 10.3.1 of the tenancy agreement. If it’s the latter, then you’re confirming in writing that you do not intend to maintain the property in a safe and functional state — and therefore cannot expect rent to be paid for one that isn’t.” I’m leaving this review because these problems are not isolated — they’ve affected our whole household. Hopefully it helps other renters, buyers and landlords make an informed decision before signing with this branch.