Michael Poole - Billingham

Buyer - Bought a house that was being sold by Michael Poole and found the experience quite painless for a first-time buyer. There were a few snags, where there were some miscommunication (Which I cannot say was their fault). But overall, a good experience. Gillian Lowth particularly was always polite when I spoke to her, to the point where she recognised my number and knew me by name. I really hope that when I come to buy my next property, I work with her on the purchase. Absolute star.. MP Pay her more and make sure you keep her!

As a landlord the service from Sharon was second to none. However, the greed in the terms and conditions can be avoided with due diligence. You don't always get value for money, and need to really think about the contract you pay for and …

We are tenants and letcheck performed the inventory and check-in on our move in date. Unfortunately, we are not satisfied with our experience and we did try to resolve our concerns with letcheck directly. At the time of check-in, letcheck …

Overcharging on bills and won’t give credit back from being overcharged until end of tenancy.

Scam, change prices and suppliers for no reason. Then when they have changed suppliers guess who pays the extra? Suprise, surprise - the tenant!

Very disappointing experience with Homebox. I spent weeks trying to resolve simple issues and had to send multiple emails and chase different teams before getting a proper response. Communication was extremely difficult, with no ability to speak to a representative when needed, which also made cancelling the service unnecessarily complicated. The account closure process was also poorly handled, with insufficient notice and a lack of clear information about final balances and account status. I was left having to spend significant time following up to obtain information that should have been provided as part of a normal customer service process. Overall, the process was stressful, time-consuming and far more complicated than it needed to be. I would not recommend based on my experience.

Took payment for 3 months for electricity and they didn’t even pay my actual supplier. Withholding my money now with no refund just excuses. No communication and impossible to get a reply. Avoid.