Skip to content

Michael Poole - Billingham

10 Town Square, Billingham, County Durham, TS23 2LY, North East, UK, TS23

Claimed branch
Marine Google

Very disappointing experience with Homebox. I spent weeks trying to resolve simple issues and had to send multiple emails and chase different teams before getting a proper response. Communication was extremely difficult, with no ability to speak to a representative when needed, which also made cancelling the service unnecessarily complicated. The account closure process was also poorly handled, with insufficient notice and a lack of clear information about final balances and account status. I was left having to spend significant time following up to obtain information that should have been provided as part of a normal customer service process. Overall, the process was stressful, time-consuming and far more complicated than it needed to be. I would not recommend based on my experience.

Reply from Michael Poole - Billingham: Hello, thank you for your feedback. We are really sorry to hear that you found the process disappointing. We can confirm that your cancellation has been fully processed and your account with us is closed. Our team were in contact with you throughout your journey with us, and we have previously sent you a full email explanation regarding your account status and the handover of your ongoing utilities. We apologise again for any stress caused and wish you the best moving forward.

About Michael Poole - Billingham

Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.

Website: http://www.michaelpoole.co.uk

Memberships and portals

Association of Residential Letting Agents Guild of Professional Estate Agents National Association of Estate Agents Property Ombudsman Sales Property Ombudsman Lettings Relocation Agent Network Ombudsman Services onthemarket rightmove

Marketing

  • Email / E-shot
  • Floor Plan
  • For Sale / To Let Board
  • 360 Photography
  • Professional Photos
  • Smart Viewing
  • Social Media Campaign
  • Video
  • Accompanied Viewings
  • Sales Progression
  • Manage / Negotiate
  • Windows Display

We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms and conditions