Would give 0 stars if possible. They've just been upping our council tax bill because they didn't think ahead to let the council know different tenants were moving in and as such the council has apparently undercharged us. All this, and yet theyve never contacted me directly about it until i lodged several complaints. However, the only responses i got were just further increases and further evodence of homeboxes incompetence. Avoid if possible. Preferably get them shut down... Update: still just as bad as everyone says. Can't give simple answers when asked, and reply to complaints with ai generated apologies which still don't answer your questions. Makes me wonder why theres a service fee when theres no service.
Reply from Michael Poole - Billingham: Hi there,
Thank you for your feedback. I’m really sorry to hear about the issues you’ve faced with your council tax and how frustrating it must have been to only receive updates after chasing. We’d like to review what’s happened and put this right. Please email us at support@homebox.co.uk with your ticket reference 227545601249 so we can investigate the charges and provide a clear resolution.
Thanks,
Jonathan
The Homebox Team
