I truly cannot say enough horrible things about Homebox. They consistently did not pay my bills on time, resulting in me drastically overpaying and not having heat in the winter. They also did not close my account correctly when I moved out and I would've missed out on over £700 in credit if I hadn't reached out to the utility company myself months after moving out. They severely lack transparency and I would not recommend their services to anyone.
Reply from Michael Poole - Billingham: Hello, thank you for sharing your feedback with us. We are so sorry for the frustration this delay has caused, and we want to reassure you that your credit refund was requested from your energy supplier back in April to be sent directly to your new address.
As we mentioned when we spoke, the supplier does have a standard processing window of up to 42 days for refunds. While we took care of everything on our end immediately, we are unfortunately dependent on their processing speeds to get this resolved.
We completely understand wanting to get this sorted, so we will check on the progress with them right away and reach out to you directly with an update.
