We sold our house via Thomas Morris. Friendly service, good experience overall. We dealt mostly with Karla who was great. However, we believe our house was a bit overvalued at the initial meeting

A overall good experience – Erin is a fantastic letting agent and made my partner and I feel very confident. If it was just about her it would be 5*, unfortunately the property management team have disappointed us losing multiple forms numerous times.

From start to finish the process was handled very professionally. All the staff were extremely helpful and made you feel very welcome when visiting the shop.

Sold a house last year through Thomas Morris. Whilst the team were very friendly, I did feel let down by the lack of communication, and found we was going back and forth on things which could have been avoided. It was a stressful time in the reason for the house sale, so felt this could have been dealt with better communication.

We keep getting spammed with leaflets of "thinking of selling, use us" through the door even though we only just purchased the property from them. That's not professional at all.NegativeProfessionalism

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

they told me to fill out a form and give it to the owner of the house for an answer, but the agency people told me they told me the answer on Thursday morning, but they didn't do anything to me and they don't answer. bad peopleNegativeResponsiveness, Quality, Professionalism

Experience of the lettings service not a good one. Very unhelpful and threatened to hang up on the phone. Unhelpful to outgoing tenant who required support. Would not recommend them, unprofessional.NegativeProfessionalism