The way my move in date was handled by the Robinson Jackson Barnehurst team was unacceptable. I had to constantly follow up with their office to inform I need to pay my deposit. They delayed providing timely information to me and everything was left to last minute. On top of that, one of their team member Maddison gave me completely incorrect information that I could pay the deposits in instalments (due to a £1000 limit per day on by mobile banking). The night before the house move, I receive a call from their office Manager Catherine asking me to sign the tenancy agreement which I did the same evening. I then informed her out of honesty and integrity that I would clear remaining balance as agreed with her team by following day. I was then told this would not be possible. I was later given a call back and told as long as I showed a proof of remaining balance being paid in the form of a receipt, I could still move in on the date as confirmed throughout my interactions with their team. I transferred the remaining balance the evening before moving in date and submitted proof of receipt. However on the day of moving in, after spending over an hour driving to their office to collect the keys and removal guys all booked in for the move, they had the audacity to inform me that there has been a huge mistake and until the money is cleared in their account they cannot give me the keys to the house and I cannot move in. The entire experience was extremely stressful and turned into an absolute nightmare. I had to go to a branch of my bank in Dartford, do a cash deposit , take the receipt and then eventually was given the keys. I would strongly suggest that if you are using this branch of Robinson Jackson in Barnehurst, make sure everything is done in writing and do not rely on any information given over the phone. The way the entire situation was handled was extremely unprofessional. Moving in day should be an exciting time that you’ve been looking forward to, but unfortunately in my case it was a day full of stress. There was total lack of accountability or any sense of ownership from their office team in actually resolving the issue , apart from saying a simply sorry for the miscommunication and mistake. It was pathetic. I was seriously considering writing a formal complaint to their head offices, but not sure I can be bothered in wasting any more time or energy in this.PositiveResponsiveness, Quality, Professionalism

The service from this branch shows why estate agents have a terrible reputation. I have to give one star to post. It doesnt warrant one

Bexleyheath branch. Really unprofessional in their approach. Made several phone calls to view properties, promised call backs which never occurred then to hear the property is under offer. Shocking service! Especially from one particular young lady who shan’t be named, let’s just say just as useful as a chocolate tea pot.

Absolute joke of an estate agent. No customer service what so ever, act more for their buyers than their fee payers. Would never use or recommend don't even deserve one star but can't review unless you give at least one Get your act together Jacksons