We recently sold our late mother's house in Beaconsfield through Frosts. The staff were extremely helpful and friendly and went over and above in doing various things such as fixing locks, watering houseplants and giving our buyers information on local schools. Frosts were able to secure a buyer where the joint agent was not. Our only other comment would be to say that the house sold for considerably less than Frosts' original Probate valuation figure, which meant that our legal fees were higher than they would have been had the Probate valuation been accurate, as the legal fees were based on a percentage of the Probate valuation.

I bought my home through Frost Partnership and I could not have asked for a better service. Their communication was timely and constructive and made the whole process so much easier. So I would definitely recommend them to friends and family

I had a very disappointing experience with Lorraine / Beaconsfield . It became clear that they prioritise the landlord’s interests over fairness to tenants. Despite hiring a professional cleaning company recommended by their frost partnership, I was unfairly charged the same amount again for supposed additional cleaning—without any justification. Worse still, I was charged £60 for not cleaning a faulty oven, even though I was previously informed that it would be replaced after my tenancy ended. When I raised these concerns, the agency refused to make a fair decision or even allow me to be present when the cleaning company returned. Instead, I was charged an additional £380 for cleaning, after already paying £360 for an end-of-tenancy clean. Communication was poor, and I was denied the chance to escalate my concerns to management. If this agency only works for the landlord and disregards tenants' rights, what’s the point of having them act as a middleman? If you're a tenant looking for fair treatment, I would strongly advise against using this agency. Always check your deposit protection scheme and dispute unfair charges!

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.