I had a very disappointing experience with Lorraine / Beaconsfield . It became clear that they prioritise the landlord’s interests over fairness to tenants. Despite hiring a professional cleaning company recommended by their frost partnership, I was unfairly charged the same amount again for supposed additional cleaning—without any justification. Worse still, I was charged £60 for not cleaning a faulty oven, even though I was previously informed that it would be replaced after my tenancy ended. When I raised these concerns, the agency refused to make a fair decision or even allow me to be present when the cleaning company returned. Instead, I was charged an additional £380 for cleaning, after already paying £360 for an end-of-tenancy clean. Communication was poor, and I was denied the chance to escalate my concerns to management. If this agency only works for the landlord and disregards tenants' rights, what’s the point of having them act as a middleman? If you're a tenant looking for fair treatment, I would strongly advise against using this agency. Always check your deposit protection scheme and dispute unfair charges!