Well run practice.

Cancelled a viewing to view another property closer to my preferred area. Was told I would be contacted to arrange viewing never happened. Now found the perfect place through another agency

I was renting a house for 3 years from Martin &Co I was so disappointed when got keys and found all walls were dirty never refreshed for new tenants, hall carpets had holes in them there were just cover with door mat. All repairs done very poorly never checked by them. We have maintained garden and looked after whole house even had to ask permission to paint walls ourselves had to spend our moneys on paint, we had some mould problems on the last year gutters never cleaned since we moved after strong winds part of gutter pipe fell off and this never been fixed for nearly 6months and once again they tried to blame us for literally breathing. We moved out while ago left everything spotless cleaned all old carpets tried bushes, grass cut etc handled keys back in on the beginning of October been told deposit will be back with us within 2 weeks and here we are still waiting for our moneys back. They are ignoring our emails and trying to charge us ridiculous £300 of our deposit for damages to grass 3x3m that won't even cost £30 we have offer to fix it too but still no response Absolutely shocking service for tenants I really hope landlords are happy because in my opinion their service isn't worth it those houses getting ruined by not looking after properly Our previous house not even rented anymore as is so many problems after years of neglecting One star is too much too

Title: A Nightmarish Experience - Avoid This Letting Agent at All Costs! Rating: ★☆☆☆☆ Words can hardly express the sheer disappointment and frustration I encountered with this letting agent. My interactions with them were nothing short of a nightmare, and I strongly urge everyone to steer clear of their services. From the very beginning, their customer service was appalling, showing a complete lack of professionalism and disregard for my concerns. Not only did they fail to provide any helpful assistance, but their attitude towards me bordered on outright hostility. But that's not the worst of it. I was shocked and appalled to discover blatant instances of racism during our dealings. It's unacceptable in this day and age to experience such discriminatory treatment from a company that should be held to higher standards. Adding insult to injury, the letting agent constantly misled me with false promises and lies about the property I was interested in. It was painfully evident that they cared more about their own agenda than the well-being and satisfaction of their clients. As a result of their dishonesty and incompetence, I suffered significant harm, both emotionally and financially. This experience has left me deeply scarred and wary of any future dealings with letting agents. In summary, this letting agent has proven themselves to be untrustworthy, discriminatory, and harmful to their customers. Save yourself from this terrible ordeal and avoid them like the plague. Seek out reputable and reliable alternatives instead. Spread the word to protect others from enduring the same traumatic experience.