professional staff on every level. Highly recommended.

Well run practice.

Cancelled a viewing to view another property closer to my preferred area. Was told I would be contacted to arrange viewing never happened. Now found the perfect place through another agency

Unfortunately, our experience with this agency has been quite frustrating. We had two viewings scheduled, both of which were cancelled just a few hours before the appointment. The first was cancelled because the property had been "reserved" before we even had a chance to view it, which felt quite unfair. The second was due to the current tenants not seeing an email—something that may be outside the agency's full control, but still reflects a lack of coordination. We had made it clear that we're in a time-sensitive situation, needing to find a new home by the end of next month as our landlord is selling our current property. Unfortunately, that urgency didn’t seem to be taken into account. I took time off work to attend both viewings, so having them cancelled at short notice was more than just inconvenient—it caused unnecessary disruption and stress. This was our first experience with the agency, and unfortunately, it hasn’t left a positive impression. We hope this isn’t reflective of how they usually operate, and that steps are taken to improve reliability and communication moving forward. EDIT: Following my original review, I received an email response from the agency that I’ve attached as a screenshot so others can see how the situation was handled. Rather than offering an apology or any real support, the response felt defensive and dismissive. It focused on justifying the cancellations and concluded by telling us they had archived our application and would no longer assist us. I fully understand that some issues—like a tenant not allowing access—may be outside of the agency’s control. However, both cancellations happened just hours before the scheduled viewings, and I had taken time off work for both. We had also made it clear we are in urgent need of a new property due to our landlord selling, but that urgency didn’t seem to be taken seriously. It would have been far more professional and appreciated if the agency had simply acknowledged our frustration, apologised, and offered to help us going forward—instead of arguing back and cutting ties. I stand by my review and hope they take this feedback as an opportunity to improve how they deal with prospective tenants in future.