Hi Jason, thank you for taking the time to leave feedback of your experience, although I am sorry to hear that our service dropped below our usual high standards. I gather that our Managing Director Ben has spoken with you to obtain further feedback, and I hope we will get the chance to work with you again in the future.

I am sorry you have felt the need to leave a 1 star review, Fulya. I note you deleted your previous review along with my response, so I am re-posting it here. Your review comes on the same day that the TDS adjudicated on your complaint and found entirely in our favour. Having had your complaint dismissed by a regulatory impartial third party, I am surprised that you wish to reiterate these same complaints publicly. I am particularly shocked that you have alleged that we acted towards you in a discriminatory way. This is a matter that we take extremely seriously. You did not raise this complaint prior to the TDS’s adjudication, and to make such an allegation without any additional information or evidence could be considered defamatory. I would ask that you contact me to provide more information about this, so that I can investigate and address your concerns, or otherwise reconsider this remark. We worked hard throughout your tenancy to ensure your apartment was well-maintained, and that any issues were attended to promptly. We also successfully re-let the property early at your request, thereby releasing you from your obligations early and returning a substantial rent payment to you. Unfortunately, at the end of your tenancy the apartment and garden were not left in a standard commensurate with the cleaning and gardening that was carried out before you moved in. We provided you with evidence to support our claim and did not receive anything from you to justify your strong disagreement. Despite our offer to compromise on the proposed costs, an agreement could not be reached and we have to ask the TDS, a government-approved deposit protection scheme, to adjudicate on the matter. The TDS are known to have exacting standards, and will always find in favour of the tenant unless there is clear evidence to support the landlord’s claim. Despite this, they found that our evidence clearly demonstrated that our proposals were fair. Although we would rather not receive negative reviews, I am satisfied that on this occasion we have merely fulfilled our duty to ensure the property is returned in good order at the end of the tenancy. I am sorry that this has not been to your satisfaction. - Toby

Hi Shaun, I’m really disappointed to see that you have lowered your initial 5 star review, particularly given how hard I worked on your behalf to agree the short extension you requested. Despite my best efforts, the owner would not agree to the extension and we ultimately had to respect his wishes. I’m sorry that you appear to blame Reside for the outcome, as I believe that your stay at the property had been a happy one until this point. It was a pleasure to work with you, and I wish you all the very best for the future. Toby.

Hi Shaun, I’m really disappointed to see that you have lowered your initial 5 star review, particularly given how hard I worked on your behalf to agree the short extension you requested. Despite my best efforts, the owner would not agree to the extension and we ultimately had to respect his wishes. I’m sorry that you appear to blame Reside for the outcome, as I believe that your stay at the property had been a happy one until this point. It was a pleasure to work with you, and I wish you all the very best for the future. Toby.