This has been, by far, the slowest service I’ve ever experienced. I submitted inquiries through Rightmove over 15 days ago, and I still haven’t received any response. I called on September 9th to get an update and received an email from an agent asking, “Can I just check that you were looking for a property for sale or a property to let?” I responded immediately, one minute after I received the email, but it’s now been days, and I still haven’t heard anything further. The lack of communication is frustrating and disappointing. Update: I updated the rating from one to two stars, as the managing director called me this morning to apologize. Unfortunately, I already submitted an offer through another estate agent, which the sellers accepted, so there's nothing either of us could do. I appreciate that they called me, though.