Thank you so much for your review, Tilly; we hope your upcoming move goes well! - Stacey

Thank you for your review, Neil. I appreciate your comments and would love to hear more about how we could have been more helpful at the conclusion of your tenancy back in 2019. As you mention, we were not involved in the management of your tenancy, but acted as stakeholder for your deposit. This means that the landlord has not employed us to deal with any aspect of the check-out procedure. Our only involvement is to ensure the deposit is properly protected by the TDS, and to return the deposit to the tenant when we are instructed to do so by the landlord. I can see that we issued you with all of the requisite compliance paperwork relating to the protection of your deposit when you moved into the property. I also note that we refunded your deposit to you within 24 hours of receiving instruction to do so by the landlord. It would appear that we carried out our limited duties relating to your tenancy very efficiently, but I would be more than happy to receive your feedback if there are any details I am unaware of. You are welcome to contact me at toby@residebath.co.uk.

Hi Adriane, thank you for leaving a review. From the 3-star rating, it looks like your time with Reside has had its ups and downs. I would very much like to learn what we could have done better, so that we can continue to improve our services. If you would be happy to share some feedback with me, please feel free to call me on 01225 445777 or email me at toby@residebath.co.uk. Many thanks. - Toby

Hi Jason, thank you for taking the time to leave feedback of your experience, although I am sorry to hear that our service dropped below our usual high standards. I gather that our Managing Director Ben has spoken with you to obtain further feedback, and I hope we will get the chance to work with you again in the future.

I am sorry you have felt the need to leave a 1 star review, Fulya. I note you deleted your previous review along with my response, so I am re-posting it here. Your review comes on the same day that the TDS adjudicated on your complaint and found entirely in our favour. Having had your complaint dismissed by a regulatory impartial third party, I am surprised that you wish to reiterate these same complaints publicly. I am particularly shocked that you have alleged that we acted towards you in a discriminatory way. This is a matter that we take extremely seriously. You did not raise this complaint prior to the TDS’s adjudication, and to make such an allegation without any additional information or evidence could be considered defamatory. I would ask that you contact me to provide more information about this, so that I can investigate and address your concerns, or otherwise reconsider this remark. We worked hard throughout your tenancy to ensure your apartment was well-maintained, and that any issues were attended to promptly. We also successfully re-let the property early at your request, thereby releasing you from your obligations early and returning a substantial rent payment to you. Unfortunately, at the end of your tenancy the apartment and garden were not left in a standard commensurate with the cleaning and gardening that was carried out before you moved in. We provided you with evidence to support our claim and did not receive anything from you to justify your strong disagreement. Despite our offer to compromise on the proposed costs, an agreement could not be reached and we have to ask the TDS, a government-approved deposit protection scheme, to adjudicate on the matter. The TDS are known to have exacting standards, and will always find in favour of the tenant unless there is clear evidence to support the landlord’s claim. Despite this, they found that our evidence clearly demonstrated that our proposals were fair. Although we would rather not receive negative reviews, I am satisfied that on this occasion we have merely fulfilled our duty to ensure the property is returned in good order at the end of the tenancy. I am sorry that this has not been to your satisfaction. - Toby