We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
02.08.2021

A great experience. Because we are young and this is one of our first properties for renting a lot of agents in town brushed it off. The agent came prepared and had answers for all of our questions. Property itself was presentable I’ve been absolutely beautiful location it was professionally clean before we moved in everything was Great. I would absolutely recommend renting from Belvoir to my friends and I hope we can stay with them and future if we need to find a different property!! .

Reply from agent

Lana, thanks for taking the time to leave this review. We have no preconceived ideas and treat all applicants as well as we can. If an applicant is reasonable then we're very happy to proceed. And we try to ensure that tenants move into clean and presentable homes.

5.00 /5
01.08.2021

HIGHLY RECOMMENDED! I cannot stress enough how amazing this team were in dealing with the sale of my flat! Specifically Emily, Jamie, Natalie & Sarah-Jane, who I have spoken to on a number of occasions, (and to all the other members of the team who I haven’t mentioned), they are polite, professional and I felt supported throughout the entire process. For me, the team came into their own with their brilliant communication skills, which was ultimately the glue that held the sale together. Unfortunately, my instructed solicitor was less than satisfactory and the sale took a lot longer to complete than would be expected. Both I and my buyer received regular updates, whilst the team acted as a go between when required between solicitors, and would assist me in chasing up my solicitor too. A massive thank you to all at Belvoir Basingstoke.

Reply from agent

Andrew, thanks for taking the time to leave this review. There's a lot that we do behind the scenes to try and ensure that things progress and not everyone fully appreciates quite how involved we become. We're all very happy to learn that you've been pleased with us.

5.00 /5
17.07.2021
"? Letting through Belvoir has ..."

? Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to get the contractor at the site and get those resolved have been always effective. I never had a single complaint about issue resolution on my rented property. However the real experience comes when one steps out of the property and the checkout process kicks in. I had my prior bad experiences and others known however I am really pleased and satisfied to share that Belvoir has continued their high standards of their service even till the end of the checkout process. They have been very fair in their assessment, represented the tenant quite nicely to the owner and that in the end has resulted into very satisfying and happy experience. #Jo, #Laura, #Sandra, #Kate #Abi #Kirsty and few others have all been very helpful from time to time over my 4 years tenancy period and I am very thankful to them for their great service and support. #Jo has been very kind and helpful in helping me through the end of tenancy expectations and related and am very much thankful to her for making this end of tenancy experience very pleasant and happy. Thank you Jo.

5.00 /5
17.07.2021
? Letting through Belvoir has

? Letting through Belvoir has been one of the most pleasant and happy experience. Right from setting up the rental to managing all the issues related to maintenance were managed quite professionally. Their application for logging the issues is quite effective and their turnaround time to get the contractor at the site and get those resolved have been always effective. I never had a single complaint about issue resolution on my rented property. However the real experience comes when one steps out of the property and the checkout process kicks in. I had my prior bad experiences and others known however I am really pleased and satisfied to share that Belvoir has continued their high standards of their service even till the end of the checkout process. They have been very fair in their assessment, represented the tenant quite nicely to the owner and that in the end has resulted into very satisfying and happy experience. #Jo, #Laura, #Sandra, #Kate #Abi #Kirsty and few others have all been very helpful from time to time over my 4 years tenancy period and I am very thankful to them for their great service and support. #Jo has been very kind and helpful in helping me through the end of tenancy expectations and related and am very much thankful to her for making this end of tenancy experience very pleasant and happy. Thank you Jo.

5.00 /5

As a first time buyer the help from Natalie was incredibly useful. Belvoir were quick with replies and responsive with any issues that came up. Really great service and much appreciated.PositiveProfessionalism

Reply from agent

Emily, many thanks for this review. We always try and go that extra yard and it sounds like Natalie has managed to do a good job for you. We're all very pleased that you're obviously so happy with our efforts.

5.00 /5

Recently purchased a property via Belvoir of Basingstoke. Had the pleasure of dealing with professional, courteous and friendly staff throughout the entire process. Natalie was my dedicated "Move Manager" and she was nothing short of fantastic at every point. She was so friendly, kept everything on track, chasing other parties where required and made sure everything was brought across the line smoothly and in a timely manner. She is a true asset to the company, and really good to see that an Agent has a dedicated person to manage everything after the offer process! And finally, the "Moving in box" that came with me collecting the keys was a great little touch with a few essentials. I think others could learn a lot from Belvoir! Well done and thank you for all you did for me.PositiveResponsiveness, Quality, Professionalism

Reply from agent

Mike, thanks very much for taking to leave this detailed review. Once again, it's worth noting that the job of keeping a deal on track is involved and often overlooked. We're very glad that you appreciate Natalie's efforts in particular and wish you all the very best in your new home.

5.00 /5

We had lived in our house for 20 years, so it was a big decision to move. Jamie and the Team at Belvoir were superb at every step. We chose Belvoir because they were professional, understood the market and had a great selling strategy. They gave us excellent advice and supported us through all the difficult times. The most impressive thing was that the Belvoir staff worked as a Team, all pulling together to sell our house. We would definitely recommend them to anyone thinking of selling their house.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Julia, many thanks for leaving this review. I'm sorry the response is so late. We're all very glad that you've been pleased with our efforts. You're right; it requires a team effort and we strive to ensure that we're all pulling in the same direction to the benefit of our customers.

5.00 /5

This is the second time I have had the pleasure of dealing with Belvoir Basingstoke, once for a purchase and more recently when I became a landlord for the first time. On both occasions I found the team to be very professional, friendly and efficient. Carole and the lettings team recently provided me with much needed guidance through the process of renting out my property. As a novice landlord they made the whole experience effortless, finding me a great tenant well within their estimated timeframe and all of this during these difficult times. I recommend Belvoir to anyone thinking of buying, selling or renting and shall be using them for any of my future needs.

Reply from agent

Wayne, thanks for leaving this review. It's good to see that you've experienced almost all that we have to offer and been satisfied with the results!

5.00 /5

From the very first point of contact everyone was friendly and professional. Communication is very strong and I was updated at every stage of the sale. Unfortunately the first sale fell through which had nothing to do with Belvoir. The house was put back on the market immediately and viewings quickly followed and thankfully another offer. If it was possible, communication was then even more effective and Natalie has been outstanding. She has gone out of her way to ensure that everything has gone as smoothly as possible and has made absolutely sure that there were no unnecessary delays. In my view she has gone above and beyond anything I would have expected. I feel like everyone in the branch has done everything they could do ensure that the sale was a positive experience. I cannot thank them enough or recommend them more highly.PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Anne, thanks for leaving such a comprehensive review. It's always god to hear that a customer has been so happy with as many members of staff. Sales progression is often overlooked and someone like Natalie is vital. I'm glad that you've singled her out; she'll appreciate this!

5.00 /5

I've dealt with a lot of estate agents over the years with mixed experience. We chose Belvoir Basingstoke because we liked their approach. Firstly they LISTENED to what we said rather than ram scare tactic sales techniques down our throats, something I cannot say about another agent we asked to value. Second their staff were always courteous and treated us with respect. You'd think that would go without saying, but not always the case! Third they gave honest advice about a realistic market price. Belvoir took excellent property photos and did not charge an extra fee, unlike competitors. They marketed well on the internet portals - again for no extra fee. Jon dealt with everything from valuation to offer acceptance and it then passed to Jamie. Throughout we were given weekly updates even if there was nothing much to report. I really recommend this agency for their professional 'modern' approach. Even though we could not instruct for several weeks after valuation, Jon did not use scare tactics to try to force our hand to sign up but understood our circumstances and he did keep us updated with useful email updates on market trends until we were in a position to formally sign up and market. Jamie chased solicitors during the process of offer to completion and also gave weekly updates so we were never left in the dark. Thank you to everyone at Belvoir Basingstoke!PositiveResponsiveness, Quality, Professionalism, Value

Reply from agent

Gill, thanks for this comprehensive review. We're all glad to hear that our approach as resonated with you. A little bit of honesty shouldn't go amiss, but you'd be surprised at how often we lose out to agents who gild the lily in order to persuade someone to list with them. Or worse still, pressure them into signing a long contract. We wish you all the very best in your new home.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure