Cutiebun Love, we take all criticism very seriously and I have taken some time to look into the circumstances surrounding your complaint. As part of our efforts to continually evolve and provide an ever-improving service, we have an online booking service whereby a potential tenant is able to choose a slot which is convenient for them to view a property. Viewers may book viewings 24/7 using this system. In your case, by the time you booked a slot, the first available was 1st December as a result of others having taken earlier slots. We then sent you an automatic email cancelling this viewing the minute the property was let to somebody who had already viewed the property. Emails of this nature are sent to anyone with a viewing booked and sent at the earliest possible opportunity in order that they not be put out by attending a viewing for a property no longer available to rent. The vast majority of potential tenants are grateful for the opportunity to book in this manner and everyone accepts that it is the early bird that catches the worm. I am sorry that you were unable to view the property on this occasion, but I hope that having received this explanation, you will now understand our stance.