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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Shockingly poor! Arranged a viewing for 17:15 on a bungalow, arrived ahead of time, a car pulled up behind me, not the agent but another viewer booked at same time, waited until past the viewing time, called their office to be told "we cancelled all bookings as the house is under offer" as I was telling them they didn't they hung up! Very poor service from Katie😡

Reply from agent

We're very sorry for the experience you had, Gary — you’re absolutely right to be upset, and we want to take full responsibility for the breakdown in communication that led to this situation. Your viewing should have been cancelled and, more importantly, you should have been properly informed. We’ve investigated what went wrong and identified a failure in our internal process. That process has now been corrected to ensure this doesn’t happen again. We also looked into the phone call you mentioned. After reviewing the situation, we found that Katie had placed you on hold to check the booking details, but unfortunately the call was disconnected. We understand how this might have felt, and we’re very sorry for how it came across — it absolutely wasn’t our intention to hang up on you. Please accept our sincere apologies for the inconvenience and frustration this caused. We’re committed to doing better and hope we’ll have the opportunity to show you the level of service you should expect from us.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure