Communication not a strong point. Were consistently unable to grasp the basics of effective communication, multiple staff would give widely varying responses to questions when it was possible to get an answer or impart information into the process. Took three weeks for sufficient mass of the staff to understand we had a property to buy and begin to move forward. Our buyers were clearly first time buyers that would require a lot of help through the process and despite a lot of cajoling they were unable to impart any knowledge to the buyers resulting in late mortgage application, instructing solicitors and survey. Managed to annoy our buyers sufficiently by calling them liars that they no longer wanted to work through the estate agents and the remainder of the buying process consisted of my partner managing the buyers and informing the branch manager of progress. Despite being unable to give an account of the work actually carried out on our sale, My partner manging 50% of the sale timeline and the manager accepting the service was not what would be expected when signing up to a sale. Belvoir were more than happy to accept a full fee price. With the attitude that nothing was their fault it was entirely down to covid they were totally powerless to manage their workload to provide acceptable service, and if you don’t like it take us to the Property Ombudsman Incredible poor service and unaccepting of any liability for poor service given.NegativeQuality, Professionalism, Value