Say one thing and mean something different or avoid saying anything at all, leaving you to pay for the consequences later. Our experience with Belvoir has been awful, despite being the perfect tenants having passed every inspection and improved the flat since the tenants before. They have charged us an extra weeks rent and keep delaying the refund. We moved in on the 16th of the month but were charged a full month from the 16th until the 8th of the following month (4 weeks rent for a 3 week tenancy). When we tried to ask why this had happened and proposed that we gain that week back at the end of our tenancy, we were dismissed with emails saying that's okay. Only to find out later that it was not okay and that we would be charged an extra weeks rent. Despite specifically telling Belvoir to get in touch if they didn't understand our proposal (which they clearly didn't). Their awful communication lead us to not leave the property until the 16th. And of course we could have moved out on the 8th and not been wrongly charged for that week in the first place!!! The directors, Andrew and Mike clearly don't understand the concept of having incompetent staff (Kate - who comes across very rude on the phone and face to face) and just reject everything you say - "I reject that." very frustrating people to talk to and an incredibly upsetting company to deal with. It's a circus. Absolutely disgraceful considering the ridiculous fees you have to pay for their inadequate services. Avoid at all costs