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Belvoir - Basingstoke

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2.00 /5

I'm currently renting through Belvoir and my hob broke down. It took exactly 1 month for them to fix it after my initial report. I didn't once receive an update on the status of the fix, I had to phone them and ask for one. They initially sent someone to assess the problem and then when they sent the same guy to replace the hob unit, it turned out that he had made an incorrect assessment the first time round and so I had to wait another few days after having already taken time off work! When they finally managed to send an electrician over to do an inspection, he had the problem figured out and a fix organised within 10 minutes. All in all, very unprofessional from Belvoir, but they can at least source a decent electrician on short notice. EDIT: I have now received a personal phone call from the director of Belvoir Basingstoke apologising for the above, showing that despite this issue, they are decent people who are willing to admit when a mistake was made. This is very much appreciated.

Reply from agent

Michael, I'm very sorry to learn of your experience and I apologise for the delays in dealing with this issue. I have looked into the cause of the delay in order to see exactly what went wrong and I'm afraid that on this occasion, there was a breakdown in communications resulting in this delay. Staff illnesses and a variety of unfortunate coincidences conspired against us. You will be able to see from the generally very good reputation we have that complaints of this nature are highly unusual. We pride ourselves on our customer services and we will be taking measures to learn from this. I have now spoken with you in order to apologise personally and to discuss in more detail the circumstances surrounding the delays and I understand that we may now consider the matter closed. Mike Jones. Director.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

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Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure