Outstanding Service, Especially Maintenance

BELVOIR REVIEW Bevoir, in its various forms has been looking after our properties in Overton, Basingstoke for just short of 2 decades ( 1998 ). They obviously have been excellent, otherwise we would have changed. The Rental office have been very proactive, in finding tenants when needed. We have had 6 changes, and on each occasion we had a new tenant contracted before the existing one left. Only once was there a 5 day gap to redecorate and carpet the house. On one occasion they even negotiated the partial upgrades during the tenancy and the new tenant moved in at 4.00pm, after the previous one left at 11.30am. I am not sure if both tenants paid that day’s rent !!!! I would call that amazing. However, the main attraction for us the most outstanding Maintenance Department. We spend a considerable time overseas, and Belvoir is the tenant’s sole point of contact. “They have even successfully fought the GAS Board for us …. Which says a lot!!!”. Should there be any issues, one of their staff is round to fix it; or for a major job like the roof, we had 3 estimates within days, and they managed the work completion to a very high standard, with no involvement from us or disruption to the tenant. The client is lyrical about the support they have received. Whole maintenance team are excellent, courteous and very proactive. They have specifically complimented CSR Helen for her efforts. My wife & I have told the Belvoir Directors we will change agents if Helen leaves !!!!!.