Unfortunately some senior management staff in the asset management team and wider company conduct themselves extremely unprofessionally and disrespectfully. This includes ignoring lawful requests, refusing to engage with leaseholder communication, and also profoundly unpleasant bullying and childish behaviour including slander and gossip. I have been appalled at the toxicity and deeply unpleasant behaviour displayed by Breckon & Breckon staff. I am currently in the process of a significant Tribunal and Ombudsman complaint, but Breckon & Breckon really need to start treating people how they would like to be treated, and show respect for people and their homes, rather than creating a deeply unpleasant and highly distressing experience for them.