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Bluebell Estates

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Bluebell Estates

A selection of reviews/testimonials by highest rating
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1.00 /5

Avoid at all costs!!! Absolutely clueless. They are ripping off both landlords and tenants. Basic remedial issues within the property have taken over two years and at the time of writing this are still unresolved. The contractors they use are cheap and unprofessional. The quality of the work is so bad that they have to come out with over and over again collecting money each time. Carpet in living room needed replacing and they fobbed us off for 2 years. In the end the actually landlord felt so bad for us he came and fitted the flooring himself as the prices he was being quoted by Bluebell were 3x more. Faulty integrated microwave, no attempted whatsoever to resolve. Ultimately again the landlord brought us a new microwave as an interim resolution. The integrated microwave is still not functional. Horrific pipe knocking sound that vibrates the house all day and night. The only thing I can liken it to is a train passing through the house. I have a 4,5 and 10 year old who have been kept up through the night with the noise. The issue is within the wall and they won’t pay the cost to have a professional investigate. They keep sending cowboy handy men don’t have a clue what they are doing or rightly quote the cost of knocking in the wall and painting it back afterwards. Leak under the kitchen sink that produces 9-12 mop buckets of water a day. The contractor cancelled the day he was due to attend as he had to do his MOT. He then cancelled again on the day he was ment to attend as he had to pick up his son. The truth is the contractor can’t do the work himself because he get more capable individuals to do it on his behalf. When you call them they don’t answer if they know it’s you and pass the phone to their colleagues so they don’t have answers to simple questions you ask. Sink and bathroom sealed with incorrect building material. No fix. Empty apology after empty apology with no resolution.I honestly don’t know how they are still in business. Avoid at all costs.

review by Daniel Gardner

Reply from agent

Dear DanieI, I would like to begin by expressing our sincere apologies for the numerous issues you have encountered in the past few years of your tenancy. First and foremost, I want to acknowledge your frustration with the extended timelines for getting these issues resolved and for any stress and inconvenience this has caused. We continuously strive to provide high quality services but we must adhere to the landlords instructions when it comes to selecting and managing contractors for property maintenance. As you are aware, the knocking pipe noise, which is undoubtedly distressing, especially with young children, has been particularly difficult to diagnose and a number of items have been replaced on the recommendation of contractors, including the landlords contractor, over the past 18 months to try and resolve this issue. More recently, one of the contractors was unable to attend as planned but had contacted you directly on the morning of the visit to advise you he had a family emergency. This has since been rearranged and we sincerely hope this work will resolve the issue. Unfortunately our job is made increasingly difficult when landlords do not respond to repeated attempts from us to gain authority to go ahead with remedial works. In addition to this, there are occasions when a landlord informs us they are not in a position to afford for the work to go ahead which is even more frustrating. We strenuously refute however, your claim that we are ripping off landlords and tenants. We do not make any charges to tenants and unlike many letting agents, we do not make a margin or markup on maintenance costs. When repairs or maintenance are required on a property, we work to get the best possible pricing for our landlords and ensure the work is carried out to a high standard. We understand your disappointment and are working diligently to resolve any outstanding issues promptly, while aligning with your landlords instructions and we are committed to ensuring you have a more positive experience moving forward. Yours sincerely John Paul Rafferty Managing Director