Sorry, but this is the worst agency we have had to work with in the last month! They are very irresponsible at work, do not respond to calls and emails. We had house viewings canceled on the last day, and other bookings should not be followed up for several days, and you can definitely get involved with them only when they want to. We have a terrible experience with them!
Ryder and Dutton
6 Market Street, Ashton Under Lyne, Greater Manchester, OL6 6BX, North West, UK, OL6
4.9
617 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Reply from Ryder and Dutton: Mr Ahmad, as per our discussions we agree it is unfortunate that your purchase is not progressing as quickly as you wish. We can only assure you we are trying to communicate with the seller every day and will continue to keep you fully … More
We are first time buyers who were interested in a property. Viewing can only happen when mortgage in principle and proof of funds has been given. We provided this and they arranged a viewing 2 weeks later (we had come out of self isolation …
Reply from Ryder and Dutton: Dear Hardik,
Thank you for taking the time to leave some feedback for us. At the time you … More
Very poor i left several message fir David mother's head to call me back and he never did. Very unprofessional in my opinion as each time I called back I was told the messages had been passed to him.
Reply from Ryder and Dutton: Good morning Jaz,
I am very sorry to hear that there has been a breakdown in communication between … More
Reply from Ryder and Dutton: We’re sorry you have only been able to give us a 1 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have … More
Twice I have tried to phone for Information reference selling my house. Twice been promised a call back but didn’t happen. They are not transparent about their charges, hence my attempts at contacting them. Then I phoned Saturday but we’re closed even though their website states they are open on Saturdays, so they cannot be bothered updating their opening hours during this pandemic! Another local estate agents I contacted at the first attempt quoted me £1500 + vat on completion only. I would not trust a company who is very defensive about advertising their charges, lack of response.
Reply from Ryder and Dutton: Hi Richard,
Thank you for your review and raising your concerns.
Naturally we are disappointed to see that you felt our service only warranted one star. We have checked through all the messages received over the last few weeks but have been unable to trace any of your calls.
As our fees can differ depending on the value of the house, we are unable to advertise these as it may be misleading to our clients, however all fees are fully discussed on the free market appraisal so you can make an informed decision.
In regards to the hours advertised on our website, these are stated as telephone opening times only due to the current pandemic and therefore are correct.
Please feel free to contact us on 0161 330 1192 with the address of the property and we can look further into what has happened to ensure it doesn’t happen again.
Kind regards
Alex Fitton
Stop using Instagram filters on your photos! I have been to these houses so I know they have been doctored as they look nothing like your photos. It's sad that you have to con people to view your houses. I am sure this is illegal and if not …
About Ryder and Dutton
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Website: http://www.ryder-dutton.co.uk