We had a really positive experience with the team at Park & Bailey in Coulsdon and also when visiting another branch while we were looking around the area. Everyone we met was friendly, approachable, and genuinely helpful rather than pushy, which made the whole process feel much more relaxed. They took the time to answer our questions, gave honest advice about the local area, and made us feel comfortable throughout the viewings. Communication was great and it was clear the team really cares about helping people find the right home. Overall, a very professional but also personal service. We’re really grateful for the support and would happily recommend them to anyone looking to buy or sell in the area.

The team have been really helpful in supporting our house hunt, Ruby in particular has been excellent showing us some lovely houses

Wonderful experience with Ruby from Park & Bailey representative. Ruby was very well informed and very articulative about the property we were viewing. Ruby explained every thing in detail and also suggested the possibility extending or enhancing the property for our requirement. She was always reachable and very clear upfront with the steps to follow. We were very glad to have done business with them. Best wishes to Ruby

​I cannot recommend this team highly enough! As first-time buyers new to the UK market, we were so grateful for the incredible guidance and patience shown by Steve and Steph throughout our entire journey. ​They took the time to explain everything, kept us informed every step of the way, and handled the complexities of the chain with total professionalism. If you are looking for agents who go the extra mile to support you, look no further. Highly recommended!

This is the second time we have used Steve Grantham having bought and previously. This time we were selling only with Steve. The service was great from securing viewings through to agreeing a sale within a short time to suit our particular requirements. Stephanie acted as sales progressor and expertly managed a 7 party chain through a long process. Would certainly recommend and would use again.

Thoroughly pleasant experience dealing with both Nathan and Steph in purchasing a property through Steve Grantham Bespoke Dealt with any queries and updates with the utmost urgency and delivered in a professional manner

What a 5 star service! From the very first moment being shown around, to the handover of keys and move- in, I have simply had first- class service with a smile. I was kept fully informed during the ENTIRE process and that was fantastic. Jo and the team go above and beyond and I am highly impressed. Keep up the fantastic service that others should aspire to achieve! Thank you.

I have had the best support from Jo Costin such amazing help! Jo always kept me updated has to what was going on. All the team have been fantastic from the start. Buying and selling with Richard James made my life so much easier. Thank you all for your help and support so I was able to start my new chapter in my life. Highly recommend Richard James. *****

I received excellent customer service from Richard James, making the whole process of acquiring a property worry free. Jo Costin was there at each step to help the process to go slickly, and when I got stuck on the insurances she stepped in with an excellent recommendation.

Alex was very friendly and helpful on our first viewing, as was Daisy for our second. The house was advertised with two estate agents, but we chose to buy it through Richard James as I noticed they had a sales progressor, and I am so glad we did. Jo has been amazing. We had some stressful times due to things lower down in the chain and I am sure I drove her crazy at times, but Jo was always ready to listen to my rants and help and support me when things got tough. Thanks so much Jo, you really helped me stay sane.