I viewed a rental property nearly two weeks ago and made an offer. Each time I call, I am told the lettings team is unavailable or that they haven’t reached the landlord yet. Every call details are being taken with the promise of callback that never happens.The lack of communication and responsiveness has been very frustrating, especially since the property is still listed online. I understand that it may be challenging to reach the landlord, but this ongoing lack of communication is very concerning. It raises questions about how future issues, such as urgent property repairs, would be handled if timely landlord intervention is required. I hope they improve their communication and customer service in the future.