Thank you for taking the time to leave us a review Sharni. I understand that you have recently checked out from a property which we manage and it is our job to ensure that a property is returned in the same state of cleanliness as it was received, allowing for fair wear and tear. Unfortunately, following an independent assessment it was highlighted that the property required extensive professional cleaning, along with removal of waste in addition to damage having been caused by a cat, something which you had not sought permission for. We provided you with a copy of the inventory which set out the standard required and instructions on how to leave the property to avoid any deductions. It was your choice not to follow this guidance. As a result, quotes have been provided by the necessary contractors to complete these works which were then put to you. As you are not in agreement with these deductions from your deposit, the matter has now been passed over to the DPS for arbitration. I would suggest the above clearly demonstrates we are doing the job correctly but the fact a portion of your deposit has been withheld is the sole basis of your complaint. If this is not the case, we welcome you to contact us directly to allow us to investigate any outstanding matters fully for you.

Thanks for the review JJA however as you have never been a customer of ours I am not sure you are best placed to provide advice to potential clients. You are the neighbour of a property that we manage. For any readers of this review I would explain that a fence came down in a storm which we reported to our client, the landlord, who advised us that he would sort this via a contractor that he had. As an agent the matter is then out of our hands. Despite this we obtained a quote just in case and as it happened the landlord could not get his contractor to do the works so on Monday the landlord asked us to deal with the matter and we immediately instructed our contractor. JJA fails to understand that firstly competent contractors do not sit in vans waiting for jobs to come in, they need to be scheduled and secondly that working outside is dependent on the weather. JJA, you called today (4 days since the instruction was given to the contractor) to find out when the work would be carried out and Emma explained to you that it was instructed and would happen as soon as the contractor could get there. I listened to the call and she was not rude to you, she simply did not give you the answer that you wanted. We are not at fault, we have dealt with the matter promptly at all points and the repair will be effected next week. As a business owner it is frustrating hearing negativity when we are actually providing a great service to our clients. Kevin - Director

This is related to the review provided by Bradley. The shower unit failed and in the process of caused a smell of smoke. The fire brigade were called and declared the unit safe. The matter was reported to us and we dealt with it immediately in that we contacted the developer to check the installation and to replace the shower unit. This had to be ordered however was installed within a matter of days. In the time that this took there was a second shower at the property that could be used. We act for the landlord so there is no reason for them to be involved as we will sort issues as they arise. As to the call from the mother, I explained that I wanted to help however being talked over in a very condescending way without any opportunity to speak or opportunity to discuss how we might help was pointless and I am happy to standby the comment that you have quoted. To put it into context it was said because every time I tried to speak to explain what we could do to help I was talked over. As to the showers we have asked plumbers to look at the flow and they have said that there is nothing wrong with the units, they perform as they should – we are unable to fix what is not broken. As to the serving a S21 notice to end the tenancy, we have to look at all matters before deciding whether to invite a new tenancy. The reporting of repair issues is not a consideration, if items are broken we will seek instruction from the landlord and fix items asap, however we do look at the conduct of the tenancy and equally as important whether rent is paid in full and on time. Where tenants are unnecessarily difficult or they need to be constantly chased for rent will inevitably be less likely to be offered a renewal. Ultimately we want happy tenants, unfortunately there are some people that will always find reasons to complain and they tend to be the ones that are most vocal. For every negative review we will have several hundred that are happy however do not make any comment on google.