Thank you for taking the time to leave us a review Sharni. I understand that you have recently checked out from a property which we manage and it is our job to ensure that a property is returned in the same state of cleanliness as it was received, allowing for fair wear and tear. Unfortunately, following an independent assessment it was highlighted that the property required extensive professional cleaning, along with removal of waste in addition to damage having been caused by a cat, something which you had not sought permission for. We provided you with a copy of the inventory which set out the standard required and instructions on how to leave the property to avoid any deductions. It was your choice not to follow this guidance. As a result, quotes have been provided by the necessary contractors to complete these works which were then put to you. As you are not in agreement with these deductions from your deposit, the matter has now been passed over to the DPS for arbitration. I would suggest the above clearly demonstrates we are doing the job correctly but the fact a portion of your deposit has been withheld is the sole basis of your complaint. If this is not the case, we welcome you to contact us directly to allow us to investigate any outstanding matters fully for you.