Thanks for the review JJA however as you have never been a customer of ours I am not sure you are best placed to provide advice to potential clients. You are the neighbour of a property that we manage. For any readers of this review I would explain that a fence came down in a storm which we reported to our client, the landlord, who advised us that he would sort this via a contractor that he had. As an agent the matter is then out of our hands. Despite this we obtained a quote just in case and as it happened the landlord could not get his contractor to do the works so on Monday the landlord asked us to deal with the matter and we immediately instructed our contractor. JJA fails to understand that firstly competent contractors do not sit in vans waiting for jobs to come in, they need to be scheduled and secondly that working outside is dependent on the weather. JJA, you called today (4 days since the instruction was given to the contractor) to find out when the work would be carried out and Emma explained to you that it was instructed and would happen as soon as the contractor could get there. I listened to the call and she was not rude to you, she simply did not give you the answer that you wanted. We are not at fault, we have dealt with the matter promptly at all points and the repair will be effected next week. As a business owner it is frustrating hearing negativity when we are actually providing a great service to our clients. Kevin - Director