Great to deal with, really helpful and friendly service!

The house sold itself but we wouldn't have found it without Hackney and Leigh and the sale wouldn't have completed if Gillian had not gone the extra mile.

My review is based on fact and my personal experience of using this company whilst looking to Rent a commercial unit for the purpose of running a cafe. Communications were very poor from the start and throughout the process of enquiring about the opportunity of renting the unit(s) for the purpose of running a cafe. The first issue was the advertising of the unit; it was advertised as £600 per month, however, buried deep in the description, it was actually 2 units, each at £600 per unit. To cut a long story short, after several weeks of chasing, I had to pull out of this rental, due to absolutely shocking communications and no formal lease agreement in place at the time of advertising. Hackney and Leigh suggested the delays were due to the landlord; however, having contacted the landlord directly, I was told otherwise. I personally, would not use this company again, as mentioned, this is 1 of 3 incidents over the past 10 months of using this company.

Absolutely shocking Estate Agents. I've had the displeasure of dealing with several branches, for a number of transactions, including purchasing a business, leasing a commercial unit and buying a residential property, all of which, have caused me severe distress and been financially debilitating, due to their lies and misrepresentation. It's unfortunate they have the monopoly in the Lake District, as there are some great Estate Agents around, that are drowned by this nasty, dishonest company. Be warned, question everything; ask for evidence, if you're unsure; don't trust anything they put on their sales documentation. One of many examples, I was looking to buy a business; they suggested a new lease may be available if desired; the business was being sold for over £130k, with an existing 2 year lease, so a new lease was absolutely desired. However, after spending nearly £8k on due diligence, there wasn't a new lease available, the estate agent hadn't even discussed it with the landlord, they just added that statement to the sales documentation to make the business more appealing. Don't even bother about complaining, as you'll be dismissed and then threatened by their solicitors. The company is still being run by Mr Derrick Hackney who has lost touch with reality and seems to be far removed from the 21st Century. If there is absolutely no alternative to using this awful company, please be very careful. I hope never to use them again, in fact, I'll go out of my way to make sure our paths never cross again.

This agency was a huge disappointment. We wanted to rent a house, but they almost didn't want to listen to us, they said there was none and it wasn't expected. They treated us like dogs. The "nice employees" could use a lot of training. The opposite of the Carnforth agency where they were very nice to us. If I could, I would give zero stars.

Frustrating experience.