Selling our home with Mortimers Estate Agents in Accrington has been a very positive experience. During Sam's initial visit to give us a valuation it was apparant that he'd taken time to research other similar properties in the area. Sam's knowledge and preparation made him stand out head and shoulders above the other estate agents who visited, I felt that Mortimers genuinely wanted to sell our home for us and they took pride in ensuring excellent customer service throughout. I appreciated that Mortimers took a video of our house, took time to include a floor plan, allowed me to add to the house description and offered us different selling options. We chose to have a dedicated viewing day where we vacated the house and Mortimers showed people round. We were also happy to pay on a commission basis instead of a flat fee. During this time when viewing were being booked I spoke to Matthew on almost a daily basis, we had some fantastic conversations, I never once felt that he was 'selling' to me, Matthew was very supportive and offered me advice on numerous other issues. If I rang and he wasn't available, he would always ring back. Mortimers marketing strategy clearly worked and within one week we had 19 viewings booked in on one day, many making offers above the asking price. Sam dealt with the negotiation and we are delighted with the offer we accepted. Following the negotiation, we didn't hear from Mortimers much as we were in the hands of the solicitors. On the occasions I did make contact I was always impressed how well all the staff in the office communicate with one another. Whilst Matthew was our assigned Negotiator, his colleague Leanne was always aware of what was happening. Several months after moving house I contacted Mortimers, despite not being a current customer Matthew very kindly did me a huge favour for which I am very grateful - another example of his exemplary customer service. We don't intend on moving house again but if we ever do, Mortimers will be our first choice of estate agent!

I decided to use Mortimers for the sale of my property because right from the start they were professional and gave me a true valuation that they were determined to achieve. The sale was dealt with by Leanne Taylor and within less than a week she had obtained a sale for me at more than the asking price. It was obvious that Leanne has tremendous expertise in the estate agency business and throughout the whole process she kept me informed of what was happening and also kept on top of both parties solicitors if progress was being delayed. Her enthusiasm and keenness was evident throughout the whole sale process which gave you confidence as a customer that you were being looked after. In addition all the other Mortimer staff that I had to deal with were exceptional in their customer service. I would highly recommend Mortimers if you had a property to sell in the area.

Leanne Taylor was very professional and efficient in the sale of my property. From start to finish she kept me in the loop and was in regular contact throughout the time my property was on the market. Can’t thank you enough for all the help and the customer service you gave me. Mortimers should be proud to have such a wonderful member of staff. Once again thank you for everything :)

Myself and my partner have just bought a property through Mortimers, with the help of the lovely Leanne Taylor. She has been amazing throughout the process, keeping us well informed and in the loop the whole time. No request or query has ever been too big or too small, she has been brilliant. Such a friendly and responsive team, always on hand to make buying a house as stress free as it can be. Would highly recommend!

Amazing service from start to finish, prompt support with all aspects of buying our house. Was a pleasure to work with and would definitely use again