Hi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

Hi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director

Martin & Co Abingdon are the managing agents for a property I've recently moved into in Oxford. I have been in contact with Emma and Shaun who work at the agency and have overall been rude, uncommunicative and incompetent. They were unable to follow up on simple requests such as sending a contract to be signed, and I had to repeatedly ring and email to remind them to get this done in time for the start of my tenancy. When asking questions Emma /Shaun would respond with short, rude answers that did not give context or reasoning. Some of their email communication even appears to be malicious with intent to cause issues between new housemates. They have been obstructive and unhelpful. It has been extremely unpleasant to deal with them,

As a previous tenant of two Martin & Co Abingdon managed properties, I can confirm that I have also felt the 'cold finger of injustice' when trying to deal with Martin & Co. I'm sure that Shaun and his team were not always trying to belittle us as tenants, although it often seemed like it, but would instead panic when confronted with matters that they are not seemingly qualified to deal with. This would often manifest itself in their predictable knee-jerk reaction; whereby Shaun and his loyal band of amateurs, would immediately absolve themselves of any need to react or plead ignorance of any previously reported problems. This reaction is somewhat understandable though; In that moment i’m sure i might also be snippy and rude if i was panicking and fundamentally bad at my job. A good example of this kind of characteristically unprofessional reaction is demonstrated in the attached image. The attached image shows a Facebook post that Martin & Co Abingdon sent to me insinuating that i am some kind of criminal. I not been approached about any outstanding rent and am extremely offended by the insinuation and attempted intimidation that this is a police matter. They have now removed the comment from their social media but are yet to apologise. I assume this means that they regret this hasty move but are not willing to accept the consequences of their mistake. Passing the buck has become somewhat their raison d'être, and resultantly, Martin & Co Abingdon end up dragging their heels on matters of Property Management. One such instance left us waiting days for Martin & Co to organise fixing a Carbon Monoxide leak in one of our bedrooms. Not only did this leave the property without heating for days over Winter, forcing many of us to leave the property at our own expense, but also had potentially lethal consequences. Thankfully, none of us died and we were all able to continue paying Martin & Co for a seemingly imaginary service. If potential tenants would like any evidence of these problems then i have all correspondences and issues still recorded and will be happy to share with them with you, so please don’t hesitate to get in touch. These records include the legal case that we were forced to put together, to which we were awarded damages and were kind enough to settle out of court. Martin & Co Abingdon will attempt to make the next year of your life difficult and frustrating and i wish you every luck if you take the risk and assume that it won’t be that bad. Review - 1 star

Well I have nothing but praise for their efficient and prompt service

I have used Martin & Co on various occasions for sourcing me tenants. I have found them to be quite satisfactory. Tony Bharij

Worst agency I have ever experienced in my life as a tenant. The use a fake 3rd party company to do the checkin and checkout inspections so that they can keep your deposit and blame the other company. They try to charge you for maintenance work so that they don't have to pay for it. When you go to the branch to actually speak to people they pretend they can't do anything and you have to chase them via email. Only way to deal with them is by getting help from an ombudsman.

One of the worst agents I have used! Like to rip off tenants and landlords (we were tenants) Signed the outgoing inventory, to later find they added comments at the end, and we are now out of pocket! Told that it's a 3rd party who do the outgoing checks, and the sparky who did the PAT testing on appliances arrived?? Looked into it, and Silver City Servies have the same address as Martin and Co in Rosemount? Hardly a 3rd party!! Don't know how they can get away with this

Absolutely appalling service. Still have a broken oven and I've moved in for about 3 months and nothing is fixed despite multiple emails.

Absolutely awful customer service, honestly recommend to stay away. Communications skills are poor, nothing gets fixed when asked and you constantly have to chase them up. They dont go trough formality atall. I've had an awful experience, it's really not worth all the hassle they put you through.