Thank you for your review. I have spoken to Gary regarding your review . When we register applicants we have to clarify the employment status of each respective applicant and also their respective salaries so that if they were to want to take a property they would pass the referencing process. We do have to get information regarding a proposed tenant who is self employed as in how long they have been self employed and if they have an accountant that they can provide proof of income. I am sorry that you thought that Gary was being was condescending throughout the conversation. I have worked with him for many years and he has received multiple 5 star Google reviews and he always aims to provide our customers with a 5 star service they deserve. On this occasion he has not met your expectations and after speaking to him he would like to apologise to you and please feel free to reach out to see if we can resolve the situation for you and see if there is a property that might suit your needs once we have registered your full details .

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.

This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.

This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.

I have no idea who this person is & why they have posted this review. I have checked our data base & we have no record of this person. Perhaps she works for a competitor! Look at all our great 5 start reviews!

Thank you for your feedback, I have spoken to the member of staff who called you, she was sorry you felt in any that she was unhelpful. She assures me that she did her upmost to listen to your requests and went through all the property details with you, to ensure it met your criteria before booking you in for a viewing to ensure you were happy with what we were going to show you. Regarding not liking your simple suggestion, she merely advised you that the property is an exceptional opportunity, so it is good to be able to talk applicants through the property first, before dismissing it, she refutes that at any time did say your suggestion was not necessary. She confirms she did not refuse to take your details off our system she merely asked you to clarify once in case we had the perfect property come on the market in future which you may want to view. You advised no, you no longer wanted to register so your request was then actioned. This member of staff always conducts herself in a professional and helpful manner, and indeed is the reason for most of our 5-star reviews confirming this. We wish you lots of luck in your property search and you finding a more helpful agent. Sharon Self - Director

This was a tenant find service we provided to the landlord for this tenant. If she had any concerns, she should have raised them with the agency, and if they were to do with the tenancy we could have pointed her in the direction of the landlord. All her rents were paid directly to the landlord, so we really find this feedback unjustifiable. Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation. If Paula would still like to address her concerns, please email abingdon@martinco.com & her message will be passed on to me, the Director. Kind regards, Sharon Self

This person was a tenant for 5 years, and wanted to buy the property from the landlord. Our landlord was unwilling to sell, so he bought the property next door. We helped him end his tenancy early. Even our gardener would not go to the property for fear of being spoken to in a manner most upsetting. The landlord paid for the gardener so it would not be too much work for the tenant! We really were the bad guys for doing all this for him. He has just posted this feedback when he moved out a year and a half ago! We were also an agent of tenant find for this tenants flat, we matched him up with a fabulous tenant. Some people have nothing better to do than give negative feedback unnecessarily! I hope he is enjoying his new home.