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Breckon and Breckon Abingdon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5
31.05.2017
Good solid service that was easy to understand

As a first time buyer Breckon & Breckon were very good at turning a daunting task into a fun and easy to understand experience. All set backs were handled quickly and efficiently and there was always someone on the end of the phone to help out, They are a maintain a good servive throughout the entirely of the sale and have continued following completion.

Reply from agent

Dear Martin, Thank you very much for your comments, I am pleased to hear you found the process fun although the delays sometimes made it a bit more stressful than it should have been, but we got there in the end. Hoping you and Amy have now settled in and are enjoying living there. Kind regards Andrew, Rachel and Matthew Breckon & Breckon Abingdon

4.00 /5
29.04.2016
Estate agent review

Good friendly staff, very pleasant estate agent, I had a seamless moving in process and it was all down to the hard work of the team at Breckon & Breckon. I can't recommend them highly.

Reply from agent

Thank you for you lovely comments. Kathryn and the team Breckon & Breckon - Letting

3.00 /5

Purchased a property listed by Michael Anthony. Their recommendation for a conveyancer was poor and I wish I hadn’t used the one they recommended, also in hindsight as a FTB I’d have asked so many more questions about what the seller is leaving and why. Why they are pushing for a very rushed completion.

3.00 /5
04.03.2020
House Seller

A long and difficult sale process was enabled with tenacity by Eleanor James. An over ambitious targeted sale price was not achieved but nonetheless the eventual sale was successfully. All credit to Eleanor and the Abingdon Team for perseverance.

1.00 /5

I had an extremely frustrating experience while attempting to purchase a probate property through Michael Anthony. The entire process was poorly managed, and their approach to selling probate properties needs serious improvement. Throughout the transaction, multiple members of staff were involved, leading to inconsistent communication and a lack of accountability. I had to chase them repeatedly for updates, only to be informed—after a full 12 months—that the probate had been rejected. This was a major disappointment, made worse by the fact that I was assured by the director that they would stay in touch. However, it has now been six months, and I have heard absolutely nothing. Not only did they fail to follow up, but they also made no effort to assist me in finding alternative properties or provide any form of support after the sale fell through. This level of service is unacceptable, and I would strongly urge them to reconsider how they handle probate sales and customer relations in general.

Reply from agent

Dear David, we have tried to contact you regarding your review, I am sorry you felt that you had been both mis led and not updated fully with regards the probate issues. This was certainly not our intention and looking at the file notes I can see that we had kept you informed with the very difficult situation the seller found themselves in. In all my years of selling properties where a grant of probate was required, this was the first and only time I have ever known a grant of probate to be refused. As told to you at the time, neither the sellers nor their solicitor could have envisaged that this would happen. As fully explained to you at the time, the probate was refused as the ownership could not be proved, resulting in the house being removed from the market and potentially being given to the state. You were advised by me at the time that this meant the house could not be sold then or at any time in the foreseeable future. I also informed you that we unfortunately had nothing else that was similar in price or location and that is probably still the case as these properties are very rare. So again, my apologies if you feel we didn’t help in your search for an alternative house, I can assure if we had anything you would have been top of our list to call. I hope this goes some way to answer your comments, but again I apologise if you have felt the service we offered was not satisfactory. Stephen Swindlehurst Director

1.00 /5

This is the worst letting agent I've ever encountered! They manipulate communication between the landlord and tenants, creating confusion. They intentionally lie to both parties, causing problems and deliberately harming the landlord's interests. They even allow tenants to prematurely terminate contracts without the landlord's consent. When we complained to their management team, it was utterly unhelpful. It appears that this behavior is part of Breckon & Breckon's company culture. We were left with no choice but to file a formal complaint with the property ombudsman, resulting in Breckon & Breckon being fined for their wrongdoing.

Reply from agent

We are sorry to receive your review and although the issues you have noted are not correct, the matter has now been dealt with fairly by the Property Ombudsman.

1.00 /5
Reply from agent

Hi Alex we are sorry to receive your 1 * review. I have tried to call you to discuss, but feel free to contact me on 01865 355699. Thank you Louise Passfied, Customer service manager.

1.00 /5

Wouldn’t let me view homes as apparently sold!! Why have them on rightmove?? Would not take my details as I have a house to sell , very dismissive and a couldn’t care less approach, clearly don’t need the customers

Reply from agent

Good Afternoon, We’re really disappointed you’ve not had a service that you felt was acceptable from us, we have managers based in every branch who would have been happy to discuss your issue personally and try to resolve your complaint. The reason a property will have still been listed on Rightmove is that the sale would have only been recently agreed and we are waiting for the buyers to provide solicitors and ID to allow us to remove the property from the market. We highly value all enquiries and would welcome a follow on conversation with you. Please contact Andy Smith on 01442 260025 to discuss further.

1.00 /5

Waited 20 minutes at location. Agent was a no show without calling and after having confirmed this morning. Two other people were also waiting to view the same place while I was there.

Reply from agent

Hi P Krafft, Were sorry to receive your 1 star review. Unfortunately we don't have a record of you on our system and would like to put things right. Could you get in touch with our Abingdon branch or perhaps provide a bit more information?

Contact details
Sales Phone:

01235 550 550

Sales Email:

abingdon@breckon.co.uk

Lettings Phone:

01235 554 040

Lettings Email:

abingdon@breckon.co.uk

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

3 High Street, Abingdon-on-Thames, Oxfordshire, OX14 5BB, South East, UK, OX14

Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. The company has always used computer and internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients. <br><br> Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by highly motivated and trained staff. A sign of this success is the fact that a large proportion of our business is from referrals, satisfied Clients who have recommended us to friends and family. <br><br> So, if you want professional help and advice on all aspects of moving home please contact us on the above number or call into our office.

Our team

Dominic Simmons

Senior Sales Negotiator

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available