THERESA ! Fantastic help

I m very happy about THERESA because she helps me always and she is very reactive. It s very comfortable to have somebody who is very kind and expert in her job. I appreciate this attitude: im very lucky to have THERESA like agent. She does always the maximum for the tenant. Sounds great

Once you've had foie gras it's hard to go back to pâté . . .

When I first decided to move to Spain over three years ago, my first thought of course was what to do about my flat. Being an American owner, with a close personal connection to this refuge I've created for myself in London, unsurprisingly I didn't really like the idea of having to rent it out to strangers. I particularly didn't like the idea of renting it out for a year or more, and letting someone else move in and really actually take over the place. A friend of mine had recommended that I speak to the folks at Outlet and see if they could at least go through some options with me. It was a great relief to sit down with Josh Rafter as he recommended that perhaps my best option would be to only do short lets, and he assured me that there would be enough demand to cover my costs, while also allowing me the option to come back and use the flat myself occasionally when it wasn't occupied. He also assured me that Outlet would do their upmost to ensure a certain quality of tenants, and to take care of my place as if it were their own. To be honest I was skeptical about one agency being able to keep the property occupied with enough short lets to give me the income I needed to cover all my costs, so I signed up with a few more just in case. More than three years later, and I can honestly say that not only have Outlet been the primary source of all my tenancies, but they have also proven themselves to be the agency that I would always choose over any other if it came down to having to make a choice between two offers at the same time. They really are on a completely different level to everyone else. Given that I make a habit of connecting with all my tenants personally at some point, I have heard numerous complaints over the years about the lack of attention or communication when other agencies were involved, but never with Outlet. In fact, in over three years I have never had a single complaint or bad experience with Outlet and I have come to trust them with my home as if they were my family, rather than just an agency, because this is how they make you feel. I still have my flat registered with other agencies, but in all honesty I can't even remember the last time it was occupied by a tenant from anywhere other than Outlet. Once you've had foie gras, it's hard to go back to pâté . . . and Outlet is indeed a cut above the rest.

Outlet Property provided an exceptional service

I went to Outlet with a very narrow brief about the kind of place I was looking for. Their customer service was outstanding. They were friendly and professional, and really took the time to listen to my requirements and concerns. They suggested some great options and in the end found me my new place which not only ticks all the boxes I had but has exceeded my expectations of what I could find for the budget I set them. I wouldn't hesitate to recommend them to anyone.

Great service again!

I don’t often write reviews (except when I get either really good or really bad service). With Outlet, I have just got really good service again so I thought I would share. Outlet have managed my property now for about 8 years and it has totally taken the hassle out of being a landlord. Their management rates have been consistently competitive and I just don’t have to worry about my property any more, instead I can just enjoy the fact that it is going up in value. I do not want the stress of having to deal with tenants, I just need to know that everything has been done and that everyone is happy (which they are). My tenants generally always stay a long time because the property is looked after and their needs are met. This is great for me. Because they have little staff turnover, I get to deal with people like Gary and Fernando who know me and know the property, which really saves time when things need doing. Furthermore, Josh introduced me to their financial advisor who has literally saved me a couple of thousand pounds a month with some excellent remortgage and debt consolidation advice. I couldn’t be happier – thanks Outlet.

professional friendly

He was punctual, professional and he really knew his stuff. V impressed.

Andrew, thank you for doing such a fabulous job selling my house!

It was quick and stress free. You are the consummate professional. Thanks again... you are the best! Vic

Excellent service and experience.

Andrew was very good and giving advice and help to acheive the best price for my property. All in all an excellent service. I would definitely use his company again.

A total star

I have been dealing with Andrew Thiele on the letting of a property. Andrew shows a real interest in my property and works hard to match it with the right tenant. He is very efficient - keeping me informed at each stage of the process. Highly recommended.

I would like to thank all your staff for your help in ensuring the quick sale of my flat. My experience with your company was smooth and trouble free from start to finish. You were always updating me on any progress. The service provided by your company was efficient and second to none. I want to particularly thank Michelle Jones for giving a boost to the sale. I quite admire her professionalism and persistence. Michelle was very meticulous and she always returned calls when I called and was really polite and efficient. Everyone in the office was always polite and professional in their dealing with me. I will definitely use your company again and I would be happy to recommend your services to my friends.

I'd highly recommend Outlet to be your real estate agent. Working with Josh has been very smooth and we were highly impressed with his abilities and professionalism. His market knowledge and communication skills were also top notch. Javier is equally competent with his ability at chasing up all parties and the sale when relevant and getting things moving. Even in the face of a last minute auction style that happened between two very interested parties on our house. Everything went well to our advantage and thanx to them we achieved the highest saleable value for the area. We shall certainly look up Outlet if / when we come to buy another property in the UK, and we will be recommending Josh to friends and family. Five stars all round to the company and team. Excellent service and up to date communication at all times. Thank you for everything. Bono