Flat finding and tenancy arrangements in Brentford, October 2017

I want to thank Torgills team for their excellent service - finding a flat for me in Brentford, the area of choice for me. They were able to propose a range of good options and kindly arranged several viewings at convenient times. - which was helpful to make the right choice. Subsequently, the team arranged all the necessary "paperwork" conveniently delivered through electronic media, paperless, Finally, they e-mailed me a comprehensive welcome pack and the instructions and arranged a move-in procedures, again at a convenient day and time. I'd certainly consider Thorgills for my future needs and would recommend their services to others.

Help with Deposit

Fantastic company & ALL the staff are well spoken and easy to talk too. Would recommend them to all my friends and family.

Legal Support

Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me up to date at all times concerning the status of the legal work being done by the solicitors representing both the purchaser and me, in an objective and professional manner. Where there have been challenges, she has doggedly stuck to her objective of ensuring nothing affects the progress of the sale adversely. I so appreciate all she has done, and all she is doing.

Excellent service

Great, professional service from the Thorgills agents, commencing from the first meeting with Daniel, through the viewings with Vishaal and whole selling process. Truly recommended agency if you wish to sell your property stress free. Well done and thank you very much.

Outstanding professionalism and customer service, discretion and a great manner

We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for us to meet the tenants at very short notice (we made the request Saturday morning and met them that evening). She gave us a great recommendation on British Heart Foundation for some unwanted furniture and was helpful at every point. New beds and the gas safety certificate were in pace by Monday with a moving in date of Tuesday. At every point I felt Chantelle was reliable and in control, on top of detail and looking out for BOTH the tenants and ourselves as landlords. This is our second experience using Thorgills to find tenants and our first experience working with Chantelle. I would definitely recommend both the agency in marketing and identifying tenants and Chantelle in helping us manage every aspect of the process once provisional tenants had been identified.

Always courteous, professional and quick to respond

I genuinely couldn't be happier with my experience with Haffeeza. She responded quickly to all my enquiries, wrote clear and concise instructions in her emails and always kept me up to date with how my letting was progressing.

Haffeezza was very knowledgeable and easy to deal with

Very good negotiator on sale of property

Danny acted very efficiently for us especially with liaising between buyer and solicitors He kept us well informed when other parties seemed slow to respond to queries Would thoroughly recommend him !

Great service - nothing was too much trouble!

From the very outset Chantelle and indeed the whole Thorgills team have been excellent! Great service - nothing has been too much trouble! I highly recommend them. I have one observation that will help reduce the whole team's workload. i would emphasise that this is not a criticism. There has been a lot of duplication of requests, emails and work, which I think could be avoided with some means of cross-referencing or centralising client communication. This would certainly save everyone a lot of time and reduce the potential for errors or confusion. I hope this helps. Many thanks again for such great service. All the best ' Duncan

Thank you for your job!

Haffeeza Rasheed is one of the best member of this team. It was a great pleasure to keep in touch with her, she is a reliable and helpful and a kind person.